Staybridge Suites Madison East an IHG Hotel

Just a stop over night on a road trip, so location near the highway was good. Hotel is being remodeled. We had a newly remodeled room and it was nicely furnished and clean. Small but good workout room and large indoor pool. Breakfast was ok, not great. Staff was friendly.

This place is TIRED and in need of a serious renovation (actually, SERIOUS all caps). Things went wrong with our reservation due to issues with our room and we ended up downgraded. The suite was cringy (paint peeling off the ceiling in the bathroom, carpets stained and just overall kind of disgusting). With everything else booked for the dates, we had no choice but stomach it for the two night stay. Breakfast was such a sad, dried out and limited display we even skipped coffee. The ladies behind the desk were the only thing bright about the experience. If nothing else, they tried and we appreciated it.

The hotel is very run down. They’re renovating the third floor right now. That was our first clue this wasn’t going to go very well. The room smelled bad, and had peeling paint, loose tiles in the bathroom and stained and very worn furniture. Bags of garbage in the hallway, that stayed there overnight. Someone propped open one of the side doors. We would close it, only to find it propped open again. That’s a safety concern. The pool was pretty good. The hot tub nice and warm, but had missing pieces on the steps. We all slept okay. Beds were fairly comfortable. The breakfast was not very good. Eggs, sausage, and potatoes were very bland and cold. Communal yogurt, juice machine broken, no knives out, no cups. Avoid this place. There are many better options in the area. We won’t be back.

ZERO STARS After seeing the pool I was excited swim with my kids, however the owners have not supplied the requested battery for the pool lift. It is so frustrating when hotels choose not to care about people with disabilities. The battery has been requested but the owners won't approve it? Come on. Do better. NOT ACCESSIBLE

Spotlessly clean, quiet hotel. Very comfortable with living area, kitchenette. No road noise although convenient to interstate. There is a fun brew pub across the street and a bakery too. Comfortable bed and excellent water pressure. I would stay here again if I passed through Madison.