Red Roof Inn and Suites Newport News

We felt unsafe and unsanitary while we were there. The room was disgusting, with sticky floors and stained mattresses. The walls were paper thin, and the lock on the door was completely broken off! The bedsheets were uncomfortable, as they were extremely light and felt more like curtains. We found several dead bugs, cigarette butts, and uncooked ramen hidden throughout the room.

The hotel was undergoing a renovation when we came. Although I'm sure the renovation will eventually be nice, there was much to be desired. Firstly, although the listing on hotels.com said the room slept 5, it slept four and we had to cram three large kids into one bed as there were not trundles or anything provided. There was no seating in the room - when we ate in the room we had to sit on the beds. The beds were so squeaky they woke us up at night from just rolling over. The bathroom sink did not drain properly and bugs also came out of the drain. There was no breakfast even though it said it was provided online on the hotel's website. The worst part was that we were not offered a refund or credit even though the listing was not as described. Will never stay here again. I expect a budget hotel for a budget price, but saying things in the listing that are not true is crossing a line.

We were so disappointed with our room. They put us in the back building where construction and renovation was going on. There were construction materials all around the motel. We asked for a non-smoking room because my husband is asthmatic. We almost couldn't breathe in the hallway to our room it was so dirty and smokey. We think there were families staying in the section we were in...doors open, trash all around the hallway, a grill in the hall. The room looked fairly clean, but the smoke detector was hanging off the wall, there was a live cockroach the drawer, the chair had a hole in the upholstery, the tv didn't work because the cable company was changing cables, and one lamp had blown out bulbs stuck in it and broken off so you couldn't switch bulbs to have a working lamp by the bed.

We booked a deluxe room , shocked to find we were in an old dated room it was dirty and the room stank of smoke . Wallpaper peeling both in bedroom and bathroom , exposed lightbulbs in bathroom and one broken , , flies in room ,air con barely worked so room was hot , dirty and stained mattress base . Big gap under front door . A lot of the hotel was being renovated and builders worked till after 8pm . Skips on car park . Absolute disgrace ,they should have paid us to stay there ,absolutely worst hotel I have ever stayed in . Didn't even feel safe and didn't sleep well ,got up and left early

Our cancellation was rejected after inspecting the property. We were also CHARGED for 2 nights even after we did NOT stay and had to look for a different hotel at 11pm. According to the front desk, they did not have any other option for us (fully-booked was their claim) so we were basically on our own, looking for another property that night, with 2 kids in tow. What was not pictured was the food the roaches we found, and food that was left in the microwave that had bugs. Tripadvisor has a clause that the reviews are subjective but the pictures are pretty self-explanatory.