Candlewood Suites Alexandria Fort Belvoir an IHG Hotel

Place looks clean and fresh but that is where it ends. Looks don't matter here. I never expected to be so put off and have such a lousy stay at an IHG property. It far from ́lives up to the reputation of IHG hotels. There was virtually no hot water, so showering and shaving was very unpleasant, although I do note that when I used the restroom at 3am, and washed my hands, I got hot water. But then who gets up in the middle of the night to shave and shower? Because walls are apparently so thin, there is effectively no privacy in the restroom. If someone is urinating, you can hear their flow hitting the bowl! You can also hear everyone in the adjacent rooms, and especially the elephants, in the rooms above constantly walking in every with way direction and children running too (there is no carpeting or rugs and it really has an impact on how much and how ́loud and how disruptive the noise is. When anyone showered or flushed it was like you were right there in the bathroom with them, it was so loud. All of the forgoing apply. As far as bathroom privacy goes, the door to bathroom, is neither installed level or flush on all four sides, and there is a particularly noticeable gap between the hinges and the door itself. So someone outside the bathroom can see in, and the occupant can see out. Obviously no attention to detail and cheap materials. Substandard plastic interior doors, like to the bathroom, no carpeting, lack of temperature control, and no hot water! We couldnt sleep well at all because it is impossible to regulate the temperature in the room. Heat and AC had to both be used because it kept getting too hot, and dry in the room, and then we'd cool it off with the a/c and set the thermometer temp at where it was comfortable. They both have independent thermometers. Regardless of what temp we set the heat on, the room kept getting hotter and hotter, so hot, that we had to turn on the air conditioning to help the temp to moderate. We set the temp on the air conditioner and heat to the same temp, but when the air came on it also stayed on after reaching the set point we set it at and it kept getting colder We would have to get up out of bed to turn it off, then the heat would kick on and we would roast. Then we had to get up to turn the air on to cool it off. It was like groundhog day. The worst was yet to come. My husband went down to the lobby to the pantry to buy me something to eat. He paid for and brought me back a chicken salad sandwich from the fridge (in one of those triangular packages) and it was frozen. Not meant to be frozen. So he went back down and got me a hot pocket. I opened it (never had one before), it had frosty ice all over it, but I wouldn't know if that was usual for a hot pocket. That does sometimes happen in a freezer. So I read and followed the directions, and then when it cooled I took a bite and felt sick to my stomach. It was spoiled. I slid it off the plate into the trash, and the smell of it overtook the room and made me feel sicker. From the taste and look of it after trying to eat it, it seemed to be and was likely rancid. I checked the packaging and could not find a sell by date at all. So it probably was from a package that's contents were not meant for resale. My husband took the hot pocket wrapper and the frozen chicken salad back down to the front desk and the clerk, and was he was only staff member on duty, so there was no recourse, and he argued with my husband and told my husband that he'd have to pay for it all because he opened it. My husband was taken aback. My husband was astonished, like how are we supposed to know whether that which was in the wrapper was spoiled? My husband reasonably expected the staff member to react with compassion, perhaps, kind of "sorry that happened" response and possibly and go check the fridge and freezer for food that should have been removed because it was spoiled or unsafe to eat, and remove it. Instead, he was rude, unkind and certainly made no attempt at customer service . . . He was far from trained to deal with guests and the public, and made no effort to do so, maybe even sending us a message ,that he had no discretion to deal with it or he'd be on the hook fir it it ablnd in jeopardy if we did not pay. What kind of way is that for the sole staff member to act or for a hotel property to be run? Well, we haven't checked out yet. He is the person who will be checking us out shortly. We are just waiting now for the other shoe to drop when we settle the bill. Somehow while here we tolerated all the issues with heat, no hot water and noise, but this man basically telling us it was OK to sell spoiled food, for the property not to monitor iys sale, and expect us to pay for and eat it wS the icing on tbe cake. We have reached a point where we find the lack of guest care and guest relations and food safety inexcusable.

LaCanas is a gem! I’ve had a few issues with the hotel as far as billing, but the renovated rooms, cleanliness , (most important) are up there. As someone who travels constantly and usually does not book anything on Priceline under an 8.0, this should get there soon. They are definitely improving!

I stayed in the area with my family . Upon arrival I was greeted with excellent customer service from the front desk staff member by the name of Katrese whom made sure my check in process went well. Katrese also made sure to answer all my questions and concerns as well as making sure i had everything I needed during my stay. She made me and my family feel welcomed during my entire visit in the area. I would definitely be staying at this hotel again next time i visit

Started a new position at ATAMMC at Ft. Belvoir. Spent several nights at Candlewood. Great stay! All staff were helpful. LaCanas C. was exceptionally friendly and helpful. I had a small challenge getting the cooktop to work. She explained how PERFECTLY!

My stay at the Candlewood Suites Alexandria-Fort Belvoir was very nice. I had a longer stay than usual due to an incident at my apartment and a negligent landlord, but I was very comfortable in my suite. The rooms are cleaned every seven days, but you can ask for anything you need at the front desk in the meantime. LaCanas was so nice and accommodating as well as the rest of the staff. LaCanas cares about the safety and experience of those who stay at the hotel and you can tell she takes her job seriously. She takes care of the guests and addresses any needs or concerns promptly. Very refreshing! I would be happy to stay here again.