Element Dallas Fort Worth Airport North

Here's the thing, I stayed here 6 or 7 years ago and it was pretty great, I really enjoyed it and thought it was much nicer than the places I usually stay. It has not stood the test of time at all. This place is badly in need of a renovation and is past it's prime. The couches are stained to the point I don't want to sit on them, the flooring has damage, the millwork shows obvious water damage, the appliances are dented, the paint is chipped throughout all surfaces, the wood furniture is stained and water damaged and the bedding is kind of grossing me out because they put a comforter on the bed but no cover on it and the pillows look yellow and aren't tucked into the pillow cases. This place is badly in need of a refresh. On the up side, the gym is well appointed and the equipment worked. All the rooms have filtered water in them which is a nice amenity and the complimentary happy hour is a nice touch. Shout out to the bartender who gave me my wine in a coffee cup to bring up to my room, you are the true MVP of this hotel. There are some decent places to eat within walking distance or that are a short drive away, the location is pretty good and the place is pretty quiet. I stay in the area frequently and I *may* give it one more shot just to see if I got a dud of a room, but it's definitely not as nice as it used to be.

EV OWNERS BEWARE!! False Advertising about having EV chargers. We paid about $40.00 more to stay here because of the "EV charging capability." Staff lied verbally over the phone while confirming they had EV charging. They advertise on their website that they have EV charging. THIS IS NOT TRUE! They have an old charging pole that morning staff told me it was about 14 years old and had not worked in years. It did not even have charging cables on it. It is just so frustrating that not only are they lying on their website, but the staff have been trained to lie over the phone and in person as well. Took us about 2.5 hours driving around the area to find charging stations and to get charged up. When I confronted the morning staff...manager was conveniently unavailable, and when I asked what they could do to make this right...they did NOTHING! BEWARE!

Hotel is an older hotel that was refurbished and I assume changed over to an Element. Never stayed at an Element before, but I think it's going for a modern look. Like a lot of refurbished hotels there are some parts that are new and other parts that look like they either did a very poor job when refurbishing it. There are cracks in the shower, celling was peeling, the carpet was old. Overall I think I'd probably try a different hotel that maybe is a bit newer.

I have been a loyal Marriott customer for many years, consistently choosing Marriott hotels around the world over other chains. However, this stay was the worst I’ve ever experienced. Before posting this review, I reached out to the hotel manager twice via email to share my concerns, hoping for a positive response. After waiting several days without any reply, I’ve decided to post my review here. After a long flight into Dallas and a wait for our rental car, we checked into your hotel. The room was dirty, poorly lit (with non-functional lights above the bed), and had no internet access. We had planned to work that evening to prepare for the next day, but were unable to do so due to the lack of internet. I requested assistance from the front desk, but the issue was never resolved. What made the situation even worse was the rate we paid, which I later found out was double that of other Marriott properties with similar facilities nearby. Initially, I had planned to extend my stay, but after this experience, I canceled the additional night. The overall experience left us feeling disappointed and dissatisfied. I will never stay at this hotel again, and now I doubt we will ever consider staying at Element hotels in the future.

Stayed here before flying out to Hawaii a few weeks ago. Room was cool and they had a free happy hour of beer and wine. That was unexpected. The staff was nice and made me feel welcome. Shuttle was on time as promised. All in all I’d come back for a stay