Mosaic On The Hill

Patricka and the entire Mosaic team and guest reception are outstanding. They attended to every need from check in, to booking a longer stay to helping me recovery after a medical procedure. Everyone including housekeeping is attentive, nice and caring individuals. The young girls who work there are extremely compassionate. None of my needs or requests went unmet. Every morning housekeeping arrived warmly to help clean my room and change the linens, and the team here is very professional. The location is perfect! Beautiful neighborhood & world class shopping destinations in walking distance. I can’t express my gratitude of how welcomed I felt and their attention to the needs of their guests. The whole team is very patient! Patricka was especially very sweet and understanding. She helped me extend my stay as I was enjoying my time so much and the caring staff. She is very committed to her work and you can tell she loves what she does! I will be returning again at the end of April to this treasure. I want to share this beautiful place with my daughter during her Spring Break. All star team and absolutely beautiful destination in walking distance to shopping. Minutes walk to Rodeo Blvd. Short inexpensive Uber ride to Westfield Century City. Everything you need is here!

The customer service was top notch and made me feel right at home! Parking was easy to find and nearby the entrance. The room was clean and everything was perfect. The outdoor pool looked fantastic, and was refreshing in the morning. I will definitely be coming back!

Probably the worst customer service I have ever experienced. The hotel was having an employee party the evening of 12/27! we checked in, and did not tell us there was poolside party and loud music outside our room. When I went to speak to the manager, he seemed put out by my complaint, gave a half hearted apology, and told me that if it was a problem I could seek other accommodations elsewhere. In 40 years of travel and many living in Beverly Hills I have never had a manager speak to a guest this way. The hotel is shabby and run down and clearly has managers who are of like mind and unprofessional. My final comment… Pay more elsewhere in a hotel that values your business.

Small boutique hotel, with a terrific location. The staff were friendly without being overly attentive. Requests where handled with a quiet efficiency. You just felt comfortable. PS: if you prepay via 3rd party site, you will need to pay a government tax at then end of your stay, so keep a few dollars spare.

We travel a lot and have seen our share of the good the bad and the ugly. Mosaic most definitely belongs in the former - the (very) good. Excellent location - minutes walking to the shops and restaurants. Spacious comfortable rooms. Decent bar and restaurant in house with very decent prices.Staff are helpful and interesting, We’ve been there a lot and plan to go there a lot more.