Homewood Suites by Hilton Houston Memorial

First time back since March 2024. Was provided a king studio suite. Quite lovely room ... bed was comfortable, but like 90% of other hotels we frequent, the pillows are too soft! Shower was decent ... lots of hot water ... Breakfast was okay .. wish they had waffles... Great location // super quiet /// very friendly staff!

We had two-night stay with two young kids on a family vacation road trip in October. Overall, this is a relative newer property with spacious rooms just like all newer Homewood products and it has most of everything we needed. ***Location and Parking*** The hotel is right next to I-10 in the northwest side of the city. There are quite a few big stores like Costco and 99 Ranch Market within walking distance, which is really nice as we always want to buy fruits and drinking water on our trips. There is also a large shopping mall close by which we didn’t need to go. There seem to be plenty restaurants to choose in the area as well. The hotel is next to a Courtyard by Marriott building, a restaurant, and an iFly facility. Other than those, the surrounding area seem to be very old and it doesn’t give you a good/safe feeling. One note to keep in mind, the hotel has many signs throughout the entire building saying this is a non-smoking hotel/floor/area/etc., I never saw any hotel with that many signs, which kind indicating smoking is a problem here, and you could clearly smell drugs outside the building. The parking lot in front of the building is small, we didn’t check if there were other spaces on the side or back, and we assumed there wouldn’t be much of additional spaces since the Courtyard and other buildings are very close to the hotel. Just checked on Google Map, there were a lot of additional parking spaces on the side (north) of the building, which was kind off main lighted area. The front parking lot was very crowed for both nights we were there during the weekend, it might be difficult to find a spot in the front if you came back late at night. ***Facility and Room*** This is a newer facility about 6 years old (built in 2018), which is very nice. We stayed in very old Homewood properties before, which was really bad, so make sure you always choose newer properties. The facility seems to be well maintained with pretty much everything in good working order. We had a one-bedroom suite, which is very spacious comparing to a standard hotel room. The suite has kitchen area where you can actually cook if you want, it has dishwasher, full size refrigerator, full size microwave, etc. The living room and bedroom each has its own TV, so our kids could watch something differently while we watched something else, which was nice. ***Hot Breakfast*** Hot breakfast is definitely a plus when you have young kids, so you don’t need to look for breakfast every morning. This hotel has the typical simple “hot breakfast” that Hilton offers at this hotel’s tier level. Simple things but sufficient and good enough. This hotel uses porcelain plates, real glass water glasses, and stainless-steel silverwares (comparing to the last Homewood property we just came from and most Homewood properties they all use single-use paper plates and paper water glasses, and plastic silverware), which shows this location wants to be a little bit upscale, I always appreciate that nice touch. The breakfast area was not crowded at all in the two weekend mornings we were there, which was nice although we didn’t eat breakfast there the first morning. Food and other items were okay, no surprise, same as other locations. The coffee was noticeably not hot and not good in general, it seems every Hilton property chooses their own coffee product as there were Homewood properties we stayed before had great coffee. ***Staff*** Hotel staffs are okay, nothing more than that. Front desk staffs would not greet you and would continue on their own business (either real work or personal business) when you pass by, and most times there wouldn’t be a single person there. We arrived around 1:30pm, the person checked us in showed unhappy face (and it turned out she was doing that to everyone not just us, we passed by several times and saw the same unhappy face every time) and told us they don’t do early check-in’s unless there was empty room. She then checked and told us there was only one room available, but the room is close to elevator and this and that. We went up and it was a perfect room, not close to elevator, and there was not a single issue for the entire stay. The part I always don’t understand is that you will do the job and serve the customer, why don’t you do it in a professional and polite and happy way? I never heard a hotel refuses early check-in’s. You could say “I’d love to check you in right now as long as I have available clean rooms,“ and then show a great smile. That’s exactly what the front desk staff did in the last Homewood location we came from on this trip. What was missed here in this Homewood property is the staff training and the better attitude in general. Almost all staffs (other front desk staffs, etc.) we encountered here were not as polite/professional as they should be. ***Overall*** We love Homewood for its spacious rooms and all other things it provides, so we continued choosing Homewood everywhere we travel to. This is a newer property, which is always nice and what we are looking for. The price here was a little elevated comparing with other Homewood properties and the same tie level hotels in general. However, with the surrounding environment and the staffs here, we probably will try to find somewhere else nicer next time (for the same price or lower) as there are tons of hotels in the area.

We were here overnight while visiting Texas. The lobby was very clean and so was our room! The room was pretty quiet, especially for a newer hotel, as they tend to not be built as noise blocking as the older ones. The beds were pretty comfy and we didn't have to go ask for the couch bed sheets, which is a definite plus. The breakfast area was very well stocked while we were there. It is the typical food you get with a Hilton, but hot and yummy all the same. We were, I think, Gold Members when we stayed here. We don't really care about that getting acknowledged (it was, though) but we were thankful for the waters! We would definitely stay here again if we were in the area!

Easy to get to off of I-10 from either direction. The property was very clean with room tv upgrades happening while we visited. The staff were friendly and helpful. The rooms were spacious and modern. The two things that stood out were on site security at night with a golf cart security guard making the rounds which made us feel safe and probably the best complementary breakfast around

Wanted to give it a higher rating, but a few hiccups.. 1. Was not acknowledged as a diamond member. 2. When we went for breakfast there was no plain bagels. 3. The hot water was not hot in breakfast area. I asked if he could reheat it and he said no that I needed to go back to my room to do that.. 4. I was supposed to get a snack as a diamond member and they didn't offer that to me either.. 5. Room itself was lovely... Lots of water pressure. Order was very hot.. Bed and pillows were good and great t.v.