Crowne Plaza Houston Med Ctr Galleria Area an IHG Hotel

The parking garage elevator was not working and were not told when we checked in. No valet parking. The entrance in the parking lot smelled very moldy. Our room was very updated and very clean but we did not have a top sheet in bed but it was comfortable. A/C worked well. We stayed 2 nights but were charged 3 days for parking. The 3rd day we had to pay to raise the bar to exit. $25 per day…so $75. Add this to your hotel bill.

Do not stay at this hotel. Several car were broken into on 1/12/25. An of course the Hotel will not take an responsibility. You had a security guard who obviously was not making his rounds and was probably watching Tic Tok videos while on the clock. This was suppose to be a secure parking garage with scan in access only. Inside job perhaps? Spend the extra $$ and stay somewhere with peace of mind. $2000 worth of damage done to vehicle for only a minimal take. Bitter ending to an otherwise great weekend.

Although we stayed few times before at this hotel, this time was the wort experience. Today January/03/25 early in the morning when we went to picked up our car, it was vandalized with 2 more vehicles too. One of our windows was broken and they stole some of our belongings. However, it is incredible that a hotel with cameras on each floor in its parking lot and where it is paid and supposedly has a security guard tells us that these are not working and everything is like this. Didn't you hear the alarm in our vehicle? And the one of the other 2 vehicles that were also stolen? The thief or thieves had enough time to steal not only our vehicle but check each of our internal documents and also that of the other affected people and no one saw? No one heard? No recordings? Bad! Very bad!

For those looking to book here, be ready to wait 15 minutes plus for the elevator or more. The weekend of 12/13/2024 only two elevators were working. Sunday 12/14/2024 it went down to one elevator. Not very pleasant for everyone who stayed there this weekend. Hotel is outdated and needs attention. Other than this I guess the main reason we needed a room was to rest while our daughter attended the Encore Cheer Competition this year ( 10 years coming). We have always stayed at Hilton Americas and wanted to save this year. $400 dollars a night compared to $109, I can honestly say, you get what you pay for! Lord forgive me however others must know before booking here. Thank goodness for reviews which I should have checked before booking here.😆