SpringHill Suites by Marriott Dallas DFW Airport South CentrePort

The hotel is fine, no complaints about the room but the customer service was unacceptable. We arrived at 1am after a long flight and discussed our 8am flight the next morning and the shuttle schedule at length with the front desk and put our names down for the 6:30am airport shuttle. We arrive to the lobby st 6:25am only to be told nonchalantly that there were no names down for the 6:30am shuttle and we should just wait for the next one at 7am. Unacceptable service from a hotel airport which advertises the shuttle as a selling point.

Came in town for a family reunion this past weekend July 19-21 and front desk staff barely made eye contact and barely greeted or spoke, which is fine, a bit impersonal but ok. My issue came when my elderly mother asked the housekeeper for extra towels and she had an attitude giving extra towels. The housekeeper went on to say she already put some in the room, which was the point because we knew there were already some in there but wanted EXTRA. That same day my room hadn't been cleaned so I saw the housekeeper and politely asked the housekeeper to clean my room when she got a chance. She came down and just offered to give me some towels, I asked her if she could clean the room and she couldn't speak any english but spoke her response into her phone and said no they only clean every 2 days, which I never heard of, especially if you request it. I ended up calling the front desk and talked to them and she ended up going ahead and cleaning the room, bathroom and changing the beds. The next day the housekeeping was outside my door and I asked for a room clean and they told me since my room was cleaned the previous day she could only get new towels, and I had to bring the dirty towels to them. As I was walking down the hall I was talking to myself and said they don't even clean the rooms and what I assume was the housekeeping supervisor who was with the housekeeping came over and confronted me aggressively saying "what did you say". So I told her that you don't clean the rooms everyday, and she said I told you I can take your towels and trash, and I told her you told me about the towels but not the trash and she tried to debate and argue with me, which I have never encountered with a housekeeping staff EVER. Turns out several other family members had similar complaints about the front desk and housekeeping. I have never experienced housekeeping in any hotel around the country with the type of customer service and general service as the SPRINGHILL SUITES DALLAS DFW AIRPORT SOUTH/CENTREPORT staff, and seemed like this treatment was more specific to the black guest. I would never give another dime to Springhill Suites again, especially if you're an african american.

A+++Excellent experience. I would stay here again. The room was clean, even being on a flight path and staying on the top floor, I could barely hear the planes above. The breakfast was great, lots of variety, fresh scrambled eggs, sausage, fruit, and the typical bagels, waffles, juices, and lovely pastries. I also saw a gentleman in a van out front to take/pick up guests at the airport.

If you have to overnight in Dallas, you can't go wrong with this hotel. The shuttle is timely. The hotel is clean, And the breakfast is abundant. It's also close to fast food eateries so you can grab something to eat when you arrive on a later flight. We enjoyed our stay here.

We stayed here for the 2024 eclipse and everything was great. The hotel itself was modern and the staff were friendly. Every room is a suite, so we had plenty of space and it was cleaned daily at the time of our stay. They offer free breakfast and it was good with cereal, eggs, sausage, muffins, and waffles. The best thing about this hotel was the location. It was close to several highways and you can get pretty much anywhere within the Dallas-Fort Worth area in under 30 minutes. It's also right next to DFW airport. In the immediate area was a plethora of food options including Chick Fil A, McDonalds, Chipotle, a cafe, a bar, Italian food, Mexican food, and many others - all within walking distance.