Home2 Suites by Hilton Austin Airport

The location is ideal if you are flying in and don’t want the expense of a downtown hotel. You are right off 71. The rooms are quaint and clean. We are Hilton Honors and were greeted warm.y and given some bottled water upon check in. The breakfast was sufficient and presented nicely each of our three mornings. My only complaint was the pool was extremely cold to the point that on an 80 degree day it felt frigid. Quick Uber ride to downtown.

BEWARE OF BED BUGS! We encountered bed bugs in multiple rooms during our stay. After the first night, we noticed itching and found a bed bug on the quilt. We reported it to the staff but had to leave for appointments. Upon returning that night, we requested a room change, only to find bed bugs again in the second room. We immediately left and booked another hotel, incurring additional costs for last-minute accommodations, luggage replacement, and laundry. While the night staff tried to help, management did not adequately address the situation or the expenses we faced. Check the beds thoroughly before staying!

We stayed here on our last night in Texas so that we could be closer to the airport for our flight out. It was a very clean hotel and the room was exceptionally clean. It is newer so the walls are thinner. We did hear more noise here than some of the other hotels that we stayed at, but we're used to it. Breakfast didn't have the best selection and wasn't super stocked when we went down so we just ate at the airport. Overall, it's a good place to stay in Austin or if you are flying in or out of Austin.

Unfortunately my husband and I will not choose to stay at this hotel again. (We stayed recently overnight in late March, 2023, before catching a plane the next day.) Pros: the staff working the Night Shift upon our arrival was courteous and tried to be helpful, and the morning breakfast was acceptable. However this did not make up for the hotel’s shortcomings which were numerous—as I will outline here. Cons: (1) the microwave had no plate and was therefore unusable until shortly before we checked out, when at last someone located a replacement plate. (2) the carpet was dirty with visible stains (3) the window shade would not open properly (4) the very heavy dishwasher door fell open unexpectedly several times, once hitting me (hard!) on the leg. (this was especially concerning since the dishwasher is installed in the entrance to the room and one must walk past it to enter or exit the room) (5) the dishwasher leaked water onto the floor, posing a slipping hazard (the water was hard to see ) (6) there were unsightly yellow stains on the bedding of one bed (7) no toaster was provided (8) the water coming from the two faucets smelled and tasted like mold. After returning from our trip we outlined all of these problems in an email message to the manager on duty, but we have never received any sort of reply from him. (We tried to reach him several times by phone before we left the hotel, but he could not be reached)

I got there at 11am they made me wait in the lobby till 5:30 pm to give me a room. My room was cleaned on the 4th day there and my brand new in the package clothes were stolen out of my room. They said they would ask room service but never called me back and I checked out a week early to find out they were still charging my card as if I had never checked out. Do not go to this hilton it's a nightmare.