Holiday Inn Express Amarillo South an IHG Hotel

We visited for Valentine’s Day. The hotel was ok. The room needs some updating. Leaving the hotel for dinner, our entire floor smelled like marijuana. This hotel is in a great location next to the Cinemark Theater. The parking lot in front is extremely small and they don’t appear to have doors in the back for the overflow parking.

Won’t be back- -Award night not allowed for platinum -Internet was terrible -door had to be closed forcibly to close - loud due to proximity of interstate - hard to get to for construction All of these were inconveniences but livable. Hotel was theoretically sold out so we couldn’t book another room for family member. Then Our toilet stopped working and they told us no one here to fix it but would move us to another room. When I said I thought you were sold out, I was told that “we keep an extra of each room type for when things like this happen. I asked if we could also use the room without a working toilet since no one else could use it for the night. “No but we could sell it for 1/2 price”. So we couldn’t use award night, no consideration for moving rooms, and were “allowed” to pay another $85 for a room with no toilet. It’s rare for us to stay at holiday inn Express anymore. Normally it’s holiday inn when we use IHG properties. Last few experiences with express have all been subpar. This one appeared to be clean- but not the service we’re used to- and certainly no feeling of appreciation. My rule is to stick with 4 star or better ratings when booking- broke my rule for this one location… but wish I hadn’t. The fact that they were able to squeeze an extra $85 out of us I guess gives them the win.

My dad and I stayed here, and the people at the front desk were so nice, and the room was perfect. In the morning when we went to get breakfast the woman working was absolutely amazing. She was so sweet, and made conversation. All in all it was a great stay.

I stopped in the middle of the night after driving for eight hours. I went inside with my mask on and the (unmasked) attendant looked at me like I had two heads and rather rudely asked what I wanted. I asked for a room and she said that there were two soccer teams that took up all of the rooms. The parking lot was mostly empty and her body language was fairly clear she didn’t want me there. Quite honestly, I have the freedom to take my business to places that take the pandemic and public health seriously.

Husband, myself, and our chihuahua stayed for one night. Hotel seemed immaculate and staff was very kind. Our room was spotless,(and I’m very picky) had absolutely no dog-room odor, and was extremely modern and clean. They gave us a to-go breakfast in the morning! Very happy customer!