Residence Inn by Marriott Knoxville Downtown

Over the years I have become disenchanted some of the Marriott properties. This property has reinstated my love for Marriott properties. From the check-in, to having to stay longer and the wonderful breakfast included with my stay has made this great trip. I will be back to visit my son often, and will always stay at this property. Truly a home away from home. Thanks again.

Location is amazing! Walking distance to downtown where there is a bunch of restaurants, art and entertainment. Our room was amazing and huge! We were checked in by Colton who was so friendly and helpful. He represented the brand well! We would definitely stay here again!

Arrived on Monday evening. Hotel was very clean which I appreciated. Soap dispensers in the shower were empty. Not a huge deal. When I checked in they asked if I wanted housekeeping every other day. I said "sure". When I arrived back to the hotel Wednesday evening my room was not cleaned. Again, not a huge deal to me but I did call down to reception to see if they at least had some body wash so I didnt have to use my hand soap. Reception was apologetic for not getting the room cleaned and said they would send some bodywash and fresh towels up right away. On top of this she offered to comp my parking for missing the cleaning. I thought that was a nice gesture. This was at 6pm. I never saw the towels or body wash. Upon checkout, parking was not comped as promised.

We're Marriott loyalists and find this property excellent. Pro's: - Great front desk staff. Cotton was gracious enough to offer a complimentary upgrade (we never ask...and truly appreciate the properties that are proactive with elite status perks). - Very new property. Interior is clean and fresh. - Great location. Everything downtown is within walking distance. - Handy, on-property parking. Feels safer than a generic downtown garage. - Maybe not well advertised, yet there are gas grills on the second floor and nice outdoor seating area. Other notes: - Pretty typical RI breakfast. Always a nice perk. We enjoyed everything about the stay and would look here first when returning to Knoxville.

Comfortable beds, clean, spacious suites. Easy indoor covered parking. Arrived very late in the evening. Called ahead and was able to get checked in and digital key. No waiting around at check-in with sleepy kids in the wee hours of the morning... priceless. No issues or complaints during our short stay.