Hampton Inn Gatlinburg Historic Nature Trail

staff is always friendly and helpful, rooms are clean, and pool is nice, hot tub was not working during our stay, but they were waiting for the part to fix it, they are going through renovations, but it still was a comfortable stay, breakfast was good, we will be back

Check in was painless, and receptionist was pleasant. This is probably the most basic Hampton we’ve ever visited, but it’s also one of the cleanest throughout entire facility. Rooms appear to be recently remodeled, with hard floors. Not as fancy, but felt clean. Absolutely no odors in the room. Relaxing fire pit area right next to a rushing creek. Breakfast was good enough. If you are looking for fancy, this isn’t your place. If you are all about cleanliness, this place won’t be beat! Overall, felt like an upscale Red Roof without the odors or sketchy clientele. If that’s the target Hampton is after, they hit a home run!

Unfortunately, my stay at this Hotel was not as expected. The check-in process was slow, and the receptionist seemed uninterested. My room had a strong musty smell, and the bathroom was not properly cleaned. It’s an okayish hotel for a short stay, but I’d explore other options next time.”

We have stayed at other Hampton Inns and been quite pleased but not this one. The managers and front desk employees were amazing. They did say they had “modified” housekeeping which should be interpreted as nearly non- existent. The carpet in the room was sticky from who knows what. The roll in shower was not designed properly and watered the bathroom floor daily which we had to mop up and request more towels each day. When you stay for a week you need a place to hang your clothes. The closet was approximately 1 foot wide and contained the ironing board. There are no dressers for folding clothes. There are 3 wire bins. When I asked what to do with our clothes the hotel told me to place them on the counter next to the television. The food here was scarce and guests used the same utensils for all 3 hot selections even though utensils were provided for each. This caused eggs to be mixed with potatoes and meats. You are in danger if you have an allergy. One day they didn’t even have bread. We have stayed at other Hampton Inns since and when I asked another manager about the wire bins she responded appalled “ clothes are not fruit”. For the cost of this stay we were highly disappointed.

Best Hotel experience I've ever had, the Hotel room was very spacious. A hot breakfast buffet was included in my stay. Bethany the 2nd shift desk clerk went above and beyond with her reccomedations and suggestions. The Hotel itself is very very modern and impeccably clean with close proximity to all attractions. I'll definitely be coming back again. Thank you Hampton Inn/Hilton