Prince Resort by Elliott Beach Rentals

Photo of Stephanie Keefe Stephanie Keefe 14 minutes ago Horrible condo. Stayed at Prince Resort unit 1505. From the moment we arrived we had issues. The door would not open so we had to stand outside with our 88 year old parents and all our luggage for someone to come let us in. We had issues all week with the door not opening and had to have someone come let us in at least 3 times. The condo was nasty. Called right away and said for the $1,600 plus we spent we wanted to stay somewhere else. We were told they had to come reclean first and then they would look to move us but had no other condos right then. See photos for filth. Called to make sure manager was there to voice our concerns and show photos and were told yes so we drive the 5 minutes to office only to be told the manager to have just left so we spoke with someone else who didn't see too concerned about our issues and offered us $250 refund and gave us a free cleaning when we leave (joke) we scrubbed to make it livable for the week. They offered to move us Tuesday evening but at that point didn't want to pack up and move our parents and since we had cleaned it so much we stayed. I sent a certified letter to the Dick Elliott the day after we got home and printed out photos to show the bugs in the bed and just how nasty it was. I know it was rec'd by them as I have the signed slip but they never bothered to respond. I requested a full refund. Since they didn't respond I contacted the BBB and of course Elliott responded to them in a day and said they would give no more money back but wanted to offer us a discount on our next stay. I will never stay with them again. I want my money back. When you spend that kind of money you don't expect to have bugs and such filth. All the photos were taken after the 2nd cleaning. I would not recommend them to anyone. They do not care about their guests. Please think again before spending your hard earned money with them.

My son and I stayed for two days at the Prince Resort. The two bedroom condo was very clean, up to date and spacious. The food was excellent! The staff was very friendly and accommodating. Excellent value!