Hawthorn Suites by Wyndham North Charleston SC

Do not stay here. The rooms were dirty, the floor had not been swept in some time. I left my filthy socks with the front desk as evidence of how dirty the floor was. The sliding glass door would not lock. The bathroom door would not shut and the bathtub had trash and hair in it. The blanket had multiple holes in it. The coffee table looked as if an animal had chewed all 4 corners off. The trim was rotten. The drive-through covering at registration had a lot of rotten wood. I paid for 3 rooms, none of which were clean. One of my family members were approached by some unsavory guests which caused them to feel unsafe.

Worst place and staff (mostly Beth) besides the manager ever!!! Bugs in the first two rooms, faucet didn't stay on, electrical issues that they never addressed after telling them and made me VERY late getting back home to my sick child and job!! I had to pay an extra day for my rental car so an extra 100. Do not give them a cash deposit or tell them your plans!!! They want to keep your money for themselves obviously and shame on them!! No ice, Coke machine didn't work and very very BAD stuff going on there with drug dealing being at the bottom of the list. You're children are NOT safe here and my family member had to leave his family and sleep on my couch bc it was so scary! Do not stay here people!! Please!!!! Shame on you Wyndham!!! I've never been furious at any place I've stayed at nor have I gone off until here!!! It's that terrible!!!!!!

My bed was filthy. It had urine stains and blood stains. It had human and dog hair in it. My room obviously hadn't been cleaned. The pool was advertised online and in person looked run down and was not open for use. My bathroom was not cleaned and there was a brown stain on my washcloth.

In addition to what other reviewers have said about this place (that it's a dump with roaches, and that the manager, Crystal, is unresponsive and rude—all of which is true), this hotel is running a scam by quoting one room price and then illegally increasing it at checkout. I suppose they think that because it's only a $4 difference, guests will just accept it and walk away. If you're considering staying here, reconsider. If they've already charged you this extra fee, consider how much money they're raking in daily by adding $4 to every stay, and don't put up with it. When I contacted them, they told me they were a private hotel and could do whatever they want. Good try. There are multiple options for recourse: contacting the South Carolina Department of Consumer Affairs, disputing the fee with your credit or debit card issuer, and even pursuing a class-action lawsuit. I'm still waiting for my refund. Furthermore, this hotel has a policy of charging guests $25 if they check out at 11:01 a.m. or later. Have you ever heard of a hotel charging $25 for checking out one minute past the deadline? And apparently, they don't allow late checkouts. Now that's a scam! In my case, I actually called for a late checkout, and a staff member told me I could have one until 11:30 a.m., but that I would be subject to the $25 late fee if I stayed past that time. What she didn't tell me was that they were going to find a way to charge me the $25 regardless. I checked out almost immediately after a staff person knocked on my door at 11:17 a.m. I remember the time because I was annoyed that they wouldn't allow me a 12:00 p.m. late checkout (as a Wyndham Rewards member, I should have been allowed until 1:00 p.m.). I gathered my things and left, which took maybe five minutes. When I got home, I saw a $25 unauthorized charge from the hotel. I called and spoke to the same staff member I'd talked to the day before. She said she couldn't understand why I was charged incorrectly and told me to call back and speak to Crystal, the manager. The next day, I spoke to a gentleman who told me they could do whatever they want. The following day, I finally spoke to Crystal, who told me the staff member who granted me the late checkout had given me misinformation and that guests are charged for checking out at 11:01 a.m. or later. She said she would speak to the other manager and get back to me. Of course, she didn't. So, I called back the next day. I assume Crystal saw my number on caller ID because she put me on hold and never returned, assuming I would hang up. She was right, but she didn't expect me to immediately call back using a restricted number. She then told me their records showed I checked out at 11:35 a.m., so I wouldn't be getting a refund. I've requested documentation of my checkout time or the source of that information. It's interesting that this supposed checkout time is conveniently past both the deadline I was given by staff and the official hotel policy. They haven't provided any documentation because it doesn't exist. I didn't officially check out by handing my key to the front desk (which isn't required), and I can't imagine how they could know my departure time unless they're fabricating it—which they are. It's mind-blowing that when I requested a refund, they refused. When I reported it to Wyndham, they lied. They probably thought I'd give up, but I won't. For $29, this hotel has caused me a lot of grief and ill will. I travel frequently and will never return. My repeat business alone is worth much more than 29

I wouldn't stay here if you paid me too again. There are roaches everywhere. Not Palmetto bugs either, little roaches... Holes in the wall, terrible smells (pot mostly) trash all around hotel, bed linens and towels had long black hair all over them. I would actually give them negative rating if I could.