Towneplace Suites by Marriott Aiken Whiskey Road

We've been twice to this hotel in the year while in Aiken. The property is not built recently, but it's well kept, clean and we like the location near the main road (whiskey road) and restaurants. The only thing that could've improved is the breakfast, but again we'll probably go there again if we were to stay in aiken again. The pictures are from 2 different stays.

We appreciate the staff at the TownePlace Suites Aiken Whiskey Road so much! Here are some details about this location that were top notch: *EVERY staff person we encountered greeted us warmly and wished us a good day. *The laundry area was clean and easy to use and FREE. That absolutely made my day!! *No one knocked on our door to see if we wanted housekeeping when our “Do Not Disturb” sign was out. This was especially appreciated since we work nights and those early morning knocks can truly be a problem. *The front desk staff was extremely helpful when I had questions even when it was in the middle of the night. *Bethany, the person who cleaned rooms on our floor, was kind, helpful and so friendly. When I apologized for using a late checkout she said it was totally fine and not to even worry about it. Overall, this was our BEST stay in South Carolina in the five months we have been working in this state. Thank you so much!

Stayed Three weeks with my wife and two dogs. Staff and services great. Suite was spacious and a great value at $120 plus tax and add-on fees. Our furniture was delayed in arriving and they charged $179 plus fees when I Changed check out date. Explained long term stay and charge this rate for daily extensions. So it cost more than $500 above my 3 week rate for 4 additional days. And General Manager criticized me when I pointed this out. Besides the “policy of hotel” she had the guile to say that I not only put my trash behind reception, but also took too much milk at breakfast. UNBELIEVABLE. You judge if you want to feel degraded as we were.

Stayed 8 nights. Woke up 5am on Sunday to no electricity. Had zero answers and had to get clothed and ready in pitch dark and no amenities. Walked down stairs in pitch dark to talk to desk because no answer on phone. They had no idea what was going on. Workers at desk friendly but chaotic. Returned that evening and they moved us into one of a few rooms that had electricity. Lobby and all amenities without electricity still. Moved a days worth of stuff into new room. Still no hot water, no tv, no internet (a HUGE problem). We had light and air. No towels...asked for towels and they gave us unfolded towels. Finally to bed after COLD shower and woke up to no breakfast, no internet, no washer and dryer that we needed. No lights in hallways or lobby. HOT. and then the new room electricity went off for the day and we left til that evening. That evening, we went back and electricity restored. They had us move back into our original room. It was warm in room but we recovered by bed time but realized we had lost food in fridge. It took several days to talk to "General Manager" which was a waste of time. She was rude, she was defensive, never apologized and refused to even consider any compensation refund for the two days we were massively inconvenience. I have to add that every single person in the hotel we encountered other than the General Manager was very pleasant and were trying to hold it together while sweathing and working from a pencil and pad and flashlight. I paid my bill thinking that SURELY I would have better luck with Mariott Customer Service and/or Mariott Corporation, but turns out these hotels are franchised and will not overturn their General Manager decisions no matter how unreasonable they find them. And most everyone I talked to with Marriott found the General Manager's decision unreasonable. Everyone I talked to outside of Marriott found the decision to be theft because they did not provide us with the service we were charged for. I agree and had zero desire to speak with the General Manager again as her only reply was that they couldn't help what happened and tried to do their best. Well...the workers did work hard to figure out the chaos. They relocated an entire parking lot full of people to another hotel but we were not offered that choice. I did get 10,000 points from General Manager. Enought to buy about a half of a night at a hotel. You do the math and create your own acceptance of this situation. We were MASSIVELY affected by not having services two days and it took several days afterward to get their food service back and their towels folded -- we never got roomservice or new towels again. A huge company like Marriott should be ASHAMED and take an account of who and what they have representing their name regardless of the fact that it's a franchise. I have reached out to the Franchise owners, SYCAMORE Investment group out of Georgia.

I reserved a room from April 2nd - April 3rd, as part of a trip to the Masters golf tournament. I reserved a room with a king sized bed, and a pull out sofa bed. I checked in at 11pm and there was no mattress on the sofa, nor any pillows, blankets or sheets in the room. Normally that stuff is kept in the closet, but there was nothing in the room anywhere. I went to the front desk and the attendant said there were no extra mattresses, pillows, sheets or blankets in the hotel. I asked to speak to Housekeeping, and she said nobody was present. I asked to switch rooms, and she said there was not an empty room on the premises. Because it was late and we were going to the Masters early am, I had no choice but to stay in the room and sleep on the mattress platform with no bedding or linens. The next morning I checked out and requested a refund for the 2nd night. The hotel has refused to provide a refund and so now I have to fight them. How does a hotel market itself as providing sleeping accomodations...but not provide the proper sleeping arrangements? Let's also be clear - what should be a $150/night hotel room got jacked up to $450/night for Masters week. Going to a hotel that doesn't provide a mattress, pillows, sheets and blankets is like going to a restaurant that doesn't provide food. I wish this was an exaggeration, but it's not. Think twice before booking a room at this hotel.