Springhill Suites by Marriott Charleston Mount Pleasant

Location is awesome - close to the Mount Pleasant Sports Complex as well as the USS Yorktown. Grocery and drug stores are within a mile as well as several food choices. Stayed here for three nights. Room was okay and room was very quiet (6th floor). Front desk staff were just rude when I checked in on Thursday night. Female scribbled my room number on my key card and when I asked stopped back by to ask for clarification, the older male clerk acted like it was a stupid question. Shower door wouldn't close tightly so water ran out into the bathroom area. Breakfast was excellent and the staff was good as well.

Titanium Marriott member— first ever review of any kind. Very poor customer service, tv in room did not work, told 2x it was fixed— never happened, room smelled like a frat house- beer- told we would get another room— later told they were full-and to basically go pound sand—will never use this property again!- done

Davandra and Jessica went above and beyond for us on our visit. I cannot recommend this hotel enough! Somehow, our doordash got taken away and Davandra and Jessica made our stay absolutely perfect & we are so thankful for them. They went out of their way to make sure we had a late night snack :) .. This service is very hard to come by these days and we definitely will be staying here next time we come to Charleston because of their service. Thank you Marriot !!

Fantastic location as you are right off the bridge between Mt Pleasant and Charleston which made it convenient no matter where I was going. Less than a mile walk to Shrem Creek and across from Patriot's Point. Plenty of Parking and felt secure. Room was decent. I will say they only serviced the room once during a 5 night stay but honestly it was not a big deal for me but can see how others may complain. Great breakfast options each day and they changed it up which was nice. Small pool in front. Definitely would stay again.

Don't stay here! This is the worst hotel that I've stayed in! It is terrible. The room (room 605) was musty and had a mold/mildew smell. After staying in there one night, I requested a move to a new room. They were full so we had to wait one more night. When we moved to room 409, it wasn't as bad, but it still smelled musty like there had been water damage in this hotel and mold was growing in the walls and carpets. Our suitcases and clothes all had to be re-washed when we got home as the smell stayed in all our stuff. The green couches (which I see others have mentioned in the reviews) are terribly stained - in both rooms! That is so disgusting, and it's not Marriott standard that they would allow these dirty couches to be in the rooms. Housekeeping is terrible. They only clean every other day. That would be okay, but we had no extra towels and ran out of toilet paper and tissue. We had to go to the front desk three times for towels and supplies. Why don't they supply the room with plenty of everything and also offer backup trash liners if they aren't going to clean every day? It's just awful. It was hard to relax at this hotel. The staff is not that nice when you do ask for help. This hotel needs a whole renovation to remove the mold and mildew that is obviously growing in the rooms and to clean up the dirty couches. Also, employees could use training on how to treat the guests.