Omni Bedford Springs Resort & Spa

It is historically charming with a nice lobby and sitting room. Recommend a room with access to the porch for a better experience as the rooms are small. The interior hallways need updating. There are many children about so keep that in mind if you are looking for a quiet get-away. The bed was comfortable and the bathroom is dated but compatible with the nature of the resort. There are springs across the lane to look at...not for soaking. The formal restaurant was beautiful, the steak and pork were very good the oysters were not good. All the staff were friendly and helpful.

The service was spectacular!!! I developed a cold my second day and when asked how I was that morning, I told them I slept well but had developed a cold. I asked if anyone behind the desk had a cough drop. They said they didn't, but the gift shop did. Unfortunately, the gift shop didn't open until 9:00 am and it was 8:15 am. They called security and opened the gift shop so I could purchase cough drops and Mucinex!!! Also, a shout out for Jungle and his wife who were both a great help checking out and managing my needs other times in the gift shop.

The rooms were comfortable although we did have to have cigerettes in a cup of water removed from the table outside our room when we arrived. During our stay the elevator was out of commission which meant the service elevator was the only means of getting to our room from the ground floor for most of our stay. During the conference, we found banquet services adequate. Most of our meals were satisfactory but table service on Saturday night was slow. After check out we waited over an hour for our car. We have stayed at the Bedford Inn on a number of occassions for conferences and personal get aways. This was perhaps our most disappointing stay.

I had been to this resort a few teams for business meetings and was impressed enough to book a weekend stay for our anniversary. The experience was even better than I expected. The property is beautiful and there is history in every part of this hotel. We went on the Haunted History Tour. Our host was very engaging and interesting with a vast knowledge of the hotel's history. We met a new concierge who has been around the property since childhood. He took us around to many interesting places in the hotel we would have not seen or known about. His name tag said "Jungle" but I am not sure that was his name. Very nice man and very happy to share his knowledge. Our servers were outstanding in the 1796 and Crystal Restaurants. Hannah was our dinner server both evenings and was very friendly, attentive and helpful with information about the menu. She went out of her way to make our anniversay dinner special. Liz was our breakfast server both mornings as was also very attentive, attentive and kind. We were happy to have her as our server both mornings. Our room was clean, comfortable and nicely decorated. If you want a spa treatment I suggest calling when you book your hotel room. I called a week before and we could not get appointments for both us. There is a lot to do there and we plan on going back with friends later this year.

I cannot say enough. I think this is my favorite to stay to date. Gorgeous site, food was outstanding, the spa s amazing, the staff is top notch and wonderful, and so much to offer from trails, history etc, and also very pet friendly. I was there for a conference and they handled that beautifully. Highly recommend for any events you may have.