Edgewater Inn and Suites

I called them directly and they were super friendly and helpful to get the best price on a room. And overlooking the water no less. They mentioned they had made updates so I was curious since I've stayed here a few times with the old decor. But I gotta say. I'm impressed. Everything has indeed been updated. From the large TVs, to the curtains, to the lamps, to the shower. It's got a nice revamped clean feel to it. Extra large rooms are super rare nowadays, and I'm happy they exist here. You won't be cramped even if there's 4 people in a room. So for just 2 of us, it's huuuuuge. Stay here.

I was told when I made the reservation that I could check in at 1 and go swimming but when I got there, the woman at the desk said that I could not check in until 3. She would not allow me to change in the bathroom by the pool and would not allow me to swim. I canceled my reservation and then on the way out the door I asked if I could stay after all and I would go shopping until 3 and she said “No. I already canceled your reservation.”

Nice quiet place but was uncomfortable with the open and unlocked doors to enter the hallways of the hotel - NO outside locks or key card entry required on ANY of the doors in our wing. Clean and quiet, nice size TV and comfy beds. To enjoy the view you need the 2nd story- we got stuck on the parking lot side - NOT very excited about that on a weekday in December!

Dear Mr. Virk, I am writing to formally express my profound dissatisfaction and concern regarding my recent experience at the Edgewater Inn and Suites, an establishment under your direct ownership within the Ascend Hotel Collection franchise of Choice Hotels International. My experience on December 4,2024 was not merely unsatisfactory but bordered on dangerously unprofessional and outright hostile. Upon arrival, I presented my reservation along with my identification and American Express credit card as required. However, the staff member who handled my check-in process displayed an unwarranted level of agitation and anger. Shortly after settling into my room and taking a necessary work call, I was disturbingly summoned back to the front desk by the same individual, who as I arrived stepped out the front door and I was now being aggressively spoken to by another lady and then screamed at irrationally. The staffs behavior was not only extremely unprofessional but also alarming, as they accused me of trespassing despite my valid reservation and compliance with check-in procedures. Their demand for me to sign a previously unmentioned registration card, coupled with threats of police involvement, was beyond confusing and unhinged. I was then instructed to vacate the premises immediately, leaving my personal belongings unsecured in the room, which included sensitive items like my purse, computer and iPad. This instruction was delivered in an environment of chaos, hostility, and apparent drug-induced behavior from the staff, which I was later informed by several towns-people related to known methamphetamine use at your hotel. The fear of physical assault was palpable as I retrieved my belongings in haste, feeling as if I were escaping a scene from a horror film. The psychological impact of this incident has been significant, leaving me with lingering feelings of violation and fear for my personal safety. I have never encountered such a level of unprofessionalism and hostility in my extensive travels of 83 countries, and I am compelled to warn others about this establishment. The massive negligence in staff conduct, coupled with the lack of security for guests' personal items, is utterly unacceptable. I urge you to investigate these matters thoroughly and take immediate steps to address the behavior of your staff, as well as the overall management practices at this location. This experience has not only tarnished the reputation of your hotel but also put guests at risk. After leaving messages with your assistant Melissa and not hearing back from you I can only assume it all starts with you, the owner. Please consider this letter/review as formal notice that I will be sharing my experience with relevant consumer protection agencies and travel advisories. I sincerely hope that adequate action is taken.

The motel itself and room were great, but they don't enforce quiet hours. If you decide to stay here and you can climb stairs (no elevator) make sure you get a room upstairs. I waited until 10:39pm to call front desk about the stomping yelling and music from above us. Nothing was done. I will not stay there again.