AC Hotel by Marriott Cleveland Beachwood

Although this Hotel has less than 5 stars, but I give full rating. Hotel is pretty new and so far I hardly had better Hotels in US. Surely not luxury, but modern, great rooms and extremely clean. It is a bit outside of Cleveland and there is not too much around (few restaurants and shops), but if you need a good value for money Hotel then you are right here. Highly recommended.

I have stayed several times at this hotel and unfortunately it has gone downhill. Maintenance knocked on our door to ask about the wallpaper color when our do not disturb sign was out. Housekeeping never came in three days and it took an hour to get an extra trash bag delivered when they were overflowing. The shower handle was broken. I got an unsolicited email from the assistant manager thanking me for staying and asking how things were, and I shared my feedback but never got a response. It's a nice hotel and location but unfortunately they seem to be having trouble staffing and maintaining it now.

This place was great. It was new, clean, had enough amenities and the location, if you’re in the area, is also great as there’s a shopping mall with restaurants, coffee shops, clothing stores, gyms and a movie theatre out the front door. My only issue was the water in the shower didn’t get hot - it got warm… at best. The sink water got hot but not the shower. And the temp outside was miserable so I could have used a hot shower. Besides that all good!

My dad and I stayed at this property for two nights while visiting the Cleveland area this past month. Overall, our stay was very good. When we checked in, we got a warm welcome from both Mara and Miguel at the front desk. They were both super friendly and assigned us two 2 queen rooms up on the 5th floor facing Pinecrest. (Rooms 530 and 534) The rooms overall were spotless. I was very impressed with the modern decor throughout the room. I loved the fact that there was no carpet in the room. The beds however were on the firmer side, however I slept pretty well. All of the staff that I encountered at this hotel were very pleasant. I had no issues whatsoever with any of them. The cleanliness was amazing throughout the entire hotel. There are no hidden smells or odors at all in this property! This place is completely allergy friendly. The location for this property is amazing. You are in the heart of Beachwood and within walking distance to so many shops and restaurants. The area itself felt super safe. It took us only 20 minutes to get to downtown Cleveland. The only major complaint I had with this property was the a/c unit in the rooms. Getting heat in the rooms was a nightmare. Both of our rooms were super chilly. During the summer this wouldn’t be an issue, but during the winter, it can be an issue. Overall, I would definitely stay here again! This is our go-to hotel when visiting Cleveland. I promise you won’t regret staying here! (However, keep in mind that if you stay here during the winter months your room will be chilly)

I was touched by the kindness, generosity, and understanding of the AC Hotel team. During a family visit back to Cleveland, my family went down with a stomach bug when visiting with relatives. As we spent time recovering at the hotel, the staff was an encouragement and support to me and our family. From extra help when we needed extra linens several times over multiple days being cooped up to saying hello as we were trying to manage young kids, it was the warmth of hospitality that came through. Thank you again to the entire staff.