Quality Inn Vicksburg

Horrific Hotel Experience | Nov. 2024 I regret not researching this hotel before booking, which is my fault. However, I’ve had many positive experiences with Quality Inn hotels, so I didn’t feel the need to check. I won’t make that mistake again. This Quality Inn was appalling, and the customer service was equally disappointing, except for the night-time front desk clerk, Jessica. She was the only helpful person, understanding my frustration and assisting with my expedited refund. Here are the issues my family and I encountered upon entering the room: -Strong smell of gas or exhaust, particularly inside the suite -Mold in the toilet, tub, and shower -Dirty carpet -Stained bedsheets -Spiderwebs on the ceiling -Dusty, worn furniture -Torn and stained lampshade -Holes in the walls where paintings were likely stolen -Filthy walls -Ripped phone book cover Additionally, I booked a Non-Smoking Double Queen Suite, and my reservation email confirmed this. However, upon check-in, we were given a regular Double Queen room. After noticing how small the room was, we returned to the lobby to confirm if it was the suite. The daytime clerk insisted we had booked a regular room. I showed them the email proving otherwise, and they reluctantly upgraded us without an apology. We left for the afternoon and returned late in the evening after a sporting event. It was then that we fully realized how bad the suite was. My wife and I were relieved we hadn’t unpacked, as we immediately wanted to leave. Jessica, the night clerk, informed us that she couldn’t help with returning my points since I booked through Choice Hotels but insisted I contact them. After speaking with Choice Hotels, who also spoke directly with Jessica, I was approved for a full, immediate refund. I’ve learned my lesson to always do my research, even with trusted brands like Quality Inn. Additionally, after our sporting event, my family and I ate at a nearby diner. When my wife mentioned we were staying at the Quality Inn, the waitress advised us against it, saying, “I would strongly suggest you not stay at that hotel.” DO NOT STAY HERE! You’re welcome, RJW - Recent survivor of this disease-infested hotel

Looks good from outside, room was very shabby, dirty carpet in a pet room, lampshades literally falling apart, bathtub peeling, holes in wall pretty shabby for almost $100 per night, glad it's only one night. Stayed in Quality inn Richland SC, very nice, not all the same I guess

This hotel is disgusting and gross, part of the Choice Hotel Group and should not be, in need of renovations in every aspect. We had breakfast elsewhere, afraid to eat anything from there. Shower was like warm at best, comforter was gross, desk attendant was a mess. Run don’t walk away from this place!

Please stay elsewhere . The bathroom was the worst example I have seen in 30 years. Bottom of the bathtub had a hole in it which was actually patched and of course was peeling. Stains everywhere. TV set didn’t work. They don’t make up the bed or provide fresh towels unless you ask for it. I found a dirty face cloth hanging on the shower rod from a previous customer. When I told the manager about it he nonchalantly told me to put it on the floor in the hallway and someone would pick it up. And I said like I’m gonna touch that?All this luxury for $169 a night. You can do better. I just can’t figure out how I book this on an online booking website and they had it rated with great customer reviews. Now I know that they most likely are fake.