Sheraton Charlotte Hotel

The hotel is in the process of updating . I hope they install some soundproofing for some of the rooms. We had a room over the building HVAC system. So you never had any quiet to sleep, just the constant drone of the system. The refrigerator is located next to the bed. Then add your own cooling system noise. So you hear that turning on to cool as well. It was as if you were on a plane for days hearing engine noise. We would go into the hallway just for some quiet. We checked out and changed hotels so we can get some rest. Staff is friendly, bar staff knowledgeable. Hotel is not close to much. The NASCAR museum is about 15 minute walk away.

Stolen Chanel bag Checked in with it. Checked out without it. Im demanding an investigation!! Was it 1) stolen during my stay 2) taken by someone with access during cleaning 3) They were found but never reported by staff Unsafe hotel. Avoid.

We stayed one night at the Sheraton in Charlotte, NC. I want to start by saying the staff was genuinely lovely and the property itself was clean and well-maintained, but our experience was severely impacted by the condition of the bed and pillows. The room was quite small, but that would have been manageable if we had been able to sleep comfortably. Unfortunately, the bed was like sleeping on concrete. It was unbelievably hard and unforgiving. The pillows were flat, lumpy, and offered no support. I woke up multiple times during the night in pain, and by morning, I had severe neck and shoulder pain that I’m still dealing with days later. My range of motion has been significantly limited, and I have never had a hotel bed cause me this much discomfort. My husband also woke up sore, though thankfully not to the extent that I did. I truly cannot overstate how awful the bed was. It was the worst sleep surface I have ever experienced, and I have stayed in everything from budget motels to high-end resorts. While everything else about the property was fine, the entire point of a hotel stay is to rest, and that just was not possible here. I would not return or recommend staying unless the beds are replaced.

I'm currently staying at this hotel and, unfortunately, my experience has been entirely negative. There was no mention of renovation work during the booking process or even at check-in. After a long flight from Europe, being woken up by loud drilling noises in the morning was extremely unpleasant. When I complained about the noise, I was offered a room two floors down, but it made little difference—the noise persisted. I strongly believe guests should be informed about such disruptions in advance. Sadly, I cannot recommend this hotel for a peaceful or comfortable stay.

Overall the experience was great only complaint was going to the roof top last night. The bartender at the roof top Daniela had a terrible attitude I ordered 3 drinks she told me the prices which was 60 plus dollars. I gave her the payment in return I was giving her a 13 plus dollars tip I asked for a receipt she told me she already took her 20 percent tip. I didn’t pay it no mind until I ordered more drinks and the male bartender didn’t add the gratuity. So I brought it to the attention of the staff at craft city and they informed me that they wasnt supposed to happened. Besides that situation I would definitely recommend this hotel to anyone. The other staff were amazinggggggg