Brentwood Hotel

Cute spot in a perfect location if you’re there for the track or casino. We love the bathroom! It was gorgeous and the body wash, shampoo & conditioner smelled heavenly. I would definitely stay here again! The only negatives were it was a little dusty and could use a good amount of paint touch ups on the interior. But we’re here in February, so I’m sure they’ll get that done before their busy season opens back up.

I really didn't want to write this review. From 2018-2021, we made about 5 visits to the Brentwood. It was great. The staff was amazing. The bar was so good. Always met new people to chat with. Staff was exceptional. Went this past WKnd, Oct 18-20th and oh man, this isn't the Brentwood I remember. I'll start with the good: -Grounds are still nice -Room was clean, bed comfortable (just like we remember) -wifi worked Bad: No Staff! I miss the brass key you'd get when checking in but completely understand that times change. But this online check in with the code is hot garbage. We received the code about 230pm on check in day. But to our surprise, no staff was at the bar. In fact, bar was closed. Something that I didn't see on the website. Wtf?! Gone are the little things that made the Brentwood so nice. No leather catchall when you walk in, the aforementioned brass key, no fire pit (it was there but no logs). Staff is only on site from "9-3" but when we left at 930am on Sunday no one was around. No heat in the room although we did find the space heater in the cupboard with the fridge. I don't remember us ever having to use a space heater before in previous stays (all except one were in mid-to-late October). This place is honestly just a glorified air b&b now. It pains me to write this and I hope the owners read it and change what they're doing to what it used to be. As of right now, we have no intention of going back which a damn shame.

This is a sad review to write because we used to love this place. This was our fifth time at the Brentwood. It is unfortunately a shell of its former self. Locked and dusty bar, no campfire, no bikes, no guests vibing together in common spaces, no staff at all! What happened? Even in the height of the pandemic, drinks were served through the order window and someone was onsite at least part time to manage the campfire, offer you snacks etc. This weekend not only did none of this occur but it was not possible to reach any staff. The contact number provided in the check-in text was disconnected. Emails sent to reservations went unanswered. The only reason we had wi-fi was because our devices had already stored the password from previous years. I was worried when I saw the social media accounts go dark but this was truly next level. On the flip side, the room itself was clean and very much as we remembered. I really hope this turns around because this was such a great spot. Is anyone even reading this?

Please be aware that there are no ways to communicate with the property owners or managers. We arrived 10 minutes past 7pm on a Saturday evening and everything was closed, the bar was closed, the office was closed, no one answered the phone number listed. We had problems checking-in. It took more than 45 minutes with hotels.com to receive text messages with the door codes. This feels extremely unsafe and frustrating that you are not able to contact anyone. After 10+ hours in the car, the last thing we needed was 1 hour to get access to the prepaid rooms. During the evening we heard other guests who also had problems accessing their rooms, voicing similar frustrations that no manager could be contacted and calling other properties to find alternative accommodation in the late evening. When we left at 8:30am Sunday no persons had shown up on the property and the office was still closed. This is not a hotel, it's an unstaffed motel, charging hotel rates and charging 12 USD for self-brew coffee in the rooms! On the positive side, I must admit that the while you cannot control the heating in the rooms, the beds were comfortable - and while the table in our room was broken, the single chair provided had all four legs intact! The location is great for the race track.

The web site of this worn down motel is very chic. The real place is different. You may like the price, but don’t expect to get anything special like the hype on its web site. The management does not respond to any requests, not even for the WiFi password.