Ramada by Wyndham Albuquerque Airport

I made a reservation with this motel because it was advertised as having a free 24/7 shuttle to the airport. After receiving a confirmation an Email arrived stating shuttle was available only from 7am-11pm. Spoke with someone at the front desk to inquire how one gets to the airport and stated that their advertising was misleading. In fact, times were changed to end at 1 pm, not11! I asked a message of displeasure be given to the manager and I was hung up on!!!!! Will cancel the reservation.

The staff went out of their way to accommodate me when I had an emergency situation. The hotel is especially great since my husband is handicapped and can enter the hotel from the outside door. The room was clean and lovely. I would definitely stay there again.

It's not a resort, rather it's a clean, decent motel close to the airport that is reasonably priced. Some of the fittings in the room looked a bit worn, but not a big deal to me. Shuttle bus to the airport (five minute ride) was fine. The staff was responsive to any issues reported to the front desk. There are Decent family and fast food restaurants within walking distance, along with one brew pub. I'd stay there again.

Lipstick on a pig at premium prices. New curtains and bed covers and the staff was nice and tried their best but that cannot overcome a tired hotel with issues. AC thermostat did not work, cheap vinyl floors creaked and cracked. Paint was peeling off the tiles in the shower, yup the painted the tiles. Windows don't filter out sound so lots of road noise. Ground in crime in public areas. Priced like a decent Marriott. Go elsewhere.

Would not recommend this hotel....unless you need something really quick for a one night stay...and there are ZERO options elsewhere. Front desk gal with the blue hair at check in was nice. The front desk guy with the long hair at check out looked like he hated life and anyone that came in to bother him and interrupt his phone time. Bed sheets were stained. Top sheet had holes in it. Bed concaves inward...so with two people on one bed you keep rolling towards the middle. Termite tubes on the wall. Found a few ants. Holes in the shower tile which leads me to assume there's mold growing behind there. Homeless guys hanging out by the dumpster. There's also a $4/nt "hotel service fee". Nowhere did it i find anywhere on my email confirmation nor the hotel's website does it explain what the fee is. Found on hotels.com website it's a tourism fee. Not sure what that's for....but where is that explained up front..????? Do yourself a favor....don't stay here. Spend the extra money and go somewhere else.