Sonesta ES Suites Omaha

Stayed here during the college world series. Our air conditioning didn't work in the room and it was so hot, but when we informed staff they immediately moved us. The outdoor pool was nice. The room itself was old and in need of updating, however it was really nice to have a kitchen since we were staying for 4 days. We did use the stove/oven. The free breakfast was actually pretty good and the staff that ran the breakfast goes above and beyond. Location was a little different, behind businesses. Nearby deli was delicious. Staff at the front desk was very accommodating. Overall, due to the great staff, we would return.

I previously wrote a fairly positive review about this hotel, but I am amending that review... DO NOT STAY HERE! They required a $100 cleaning deposit the night we checked in. WE HAVE NEVER RECOVERED THAT DEPOSIT. I have called the hotel and demanded that they return that money, but they never have. I will work with the Better Business Bureau, but don't expect to get any help. This hotel intentionally steals from it's customers.

This is really a pretty nice place, especially for the price. The sad thing is, with just a little maintenance and tidying up, this could be 5 stars. Don't get me wrong, it's not filthy, and, I'm not as finicky as some, but just a little more effort could make this a really nice place. For the price, I may return.

This was the dirtiest, worst kept up with hotel I have ever seen. The door had clearly been broken into recently and instead of replacing it they just screwed the pieces back on and called it good. It looked so tacky and felt so unsafe. You couldn’t even lock the top latch because it was pulling out of the wall. The doors, walls, and vents were so dirty and rusty. The curtains were torn and the paint is chipping off the doors and walls. When we checked out to get a different hotel they acted like they didn’t know about the door, didn’t offer another room, and refused to refund. We will never be staying at a Sonesta again.

We stayed overnight in August, 2023. Check-in was pleasant, downhill after that. This is a franchisee-owned property, which means Sonesta corporate sells rooms here, but will not help out with any problems. The room was furnished with new or relatively new furnishings, but had obviously been remodeled by inexperienced amateurs, and had sustained significant water damage (see pictures). Inside doors were split apart due to water damage, floor moldings were rusty, bathroom painting included two different colors. The bathroom door was cut out to allow it to get past the toilet! To top it off, our credit card was charged for over $50 after we left (when we checked out, I asked if there were any charges, and was told no). Sonesta corporate "called and asked the site management to call you", after I repeatedly left messages on the local number. I finally had to have my credit card company stop payment and dispute the charge. It appears that many Sonesta franchisees buy hotels that need investment and "update" them, with varying degrees of success and investment. Sonesta apparently does not hold them to any standard, and will not help customers with any issues, referring customers to local owners. There are complaints with BBB, which Sonesta denies responsibility. If you must stay at a Sonesta (they are NOT all bad), then call the Sonesta reservations number and ask if the specific property is a Sonesta-owned property or a franchisee. If the latter, proceed with caution.