Boarders Inn & Suites by Cobblestone Hotels Grand Island

Hot tub in wedding suite was old and wouldn't heat up quickly. Ran loud when it cycled on and off all night. Lid was darkened from age. Room was clean. Shower was great. Not a bad room, just not worth the price. And add various taxes totally $35 to Nebraska and Grand Island.

The hotel was very accommodating to our needs for students and staff that stayed here during the SkillsUSA State leadership conference. I feel like they try the best they can to get the students all blocked into one area making it easier for the advisors to keep an eye on the students. I just hope that the students did not disrupt the Union Pacific Railroad crews the two night we were there.

Our stay at Boarder’s Hotel for a 70th birthday celebration was deeply disappointing. Despite booking accommodations months in advance, the block of rooms assigned to us reeked of sewer odor. Hotel staff admitted this was a known issue caused by flushing the public restroom, yet our group, traveling from several states, was placed there anyway. This oversight disrupted our plans, forcing us to move rooms throughout the hotel. To worsen matters, one group member’s Expedia reservation (paid $225 on 3/28/25) wasn't found in the hotel’s system. Despite providing proof of payment and Expedia confirming the reservation, the manager, Pam Wright, refused to honor it. After 2 hours of dealing with it all, besides paying full price for another room, Pam Wright REFUSED to offer any resolution. She also refused to provide contact information for her supervisor. Only after paying full price for another room did the front desk employee later inform us—at 11pm—that Expedia would process a refund for their transaction. It is incomprehensible why the hotel couldn’t acknowledge the PREPAID reservation, accommodate our guest, and handle reimbursement from Expedia internally. Pam Wright refused to take any responsibility or make amends. This wasn’t about the cost but the lack of professionalism and accountability towards paying customers as well as the lost time with our family. What should have been a joyous occasion was marred by avoidable issues and terrible customer service. After 20 years of making trips to Fonner, this was the first and will be last time that we stay at Boarders.

The rooms are very clean. They staff were great, and the breakfast was great. I wish all of us in our group there would have gotten the same price on the rooms. Some got a lot lower rate and we got the highest. Doesn't really seem fair to some of us. Thank you for listening to me.

Facility is clean and well maintained. The breakfast had lots of options and a great selection. The pool area and public areas were welcoming and readily available for use. Checkin and checkout went smoothly. Staff was friendly. Adjoing rooms were available around the courtyard. Courtyard was closed due to the snow.