Comfort Inn & Suites St. Louis O'Fallon

We stayed overnight at this hotel with our dogs while we were in town to celebrate Christmas and we were more than pleased. The people at the front desk were friendly. The room was clean, and the bed was super comfy. . We reserved a room that had a small seating area and even did Christmas with one of our adult kids right there in the room lol We will definitely be back especially at this price point.

Our room. Filthy carpet, bathroom floor grout discusting, bathroom door banged up, gashes out of walls, smelled moldy, everything very old in this hotel! Breakfast was horrible. Food was barely warm. Most of us did not eat at all. We had a group of 12 staying at this hotel & everyone felt the same.

We stayed here in mid-June. The do NOT care! the room they gave us smelled so bad musty and mold, but we hoped it was because they had the AC off. After 14 hours of driving, we wanted to try running AC because we were too tired to move. At 1:00AM the fire alarm in our room only went off strobe lights and all. They called our room and tried to figure it out over the phone. No issue . After 10 minutes it went off again then 3 more times after that I called and asked to be moved. We moved all our stuff now 2AM. The new room had people above us being super loud. In the end we got about 2 hours sleep. I of course asked for some money back. They said no and gave me an email and some man to call. I've left 2 messages, 2 emails now... been over 20 days. Nothing! They don't care!

I booked a stay on 8/26 for two nights. Once arriving we were assigned to room 226. We got to the room and it was not cleaned. The bed was not made and dirty towels were on the floor. We went downstairs to inform the front desk when she called the manager and then put us in room 220. We stayed the first night with no issues. The next day we left the hotel returning around 2p. Our hotel keys did not work when we tried to use them upon returning. Again I went to front desk and the man explained that the staff that changed our room keys from 226 to 220 only did it for one night instead of two. That was quickly resolved. The next morning (around 1am) we were just about to go to bed when my significant other screamed and then pointed out a bed bug that had been crawling on her. I work in in-home health care and have seen bed bugs many times unfortunately and immediately recognized it to be an adult bed bug. We quickly started to pack our belongings. While she was packing I went downstairs to inform the front desk staff. When I came downstairs the front desk staff was asleep in the back. I could hear snoring and saw shoeless feet sticking out from behind the door frame to the back room. I yelled "hello" several times and he did not wake. After about 2-3 minutes of this, I went back upstairs to help my significant other pack. We came back downstairs with our belongings and I again yelled "hello". The man woke up and I explained to him what had happened. He checked us out after being very confused and lethargic. I showed him the pictures of the bed bugs. He said the manager would call me in the morning. I have not heard from the manager and have called several times. I also have called corporate and filed a formal complaint. Mid day Monday I discovered that my credit card had been charged for an additional two nights. I called corporate and was hung up on twice. This is still not resolved.

Very friendly staff. Easy on/off highway. Trouble free check in and check out.Close to great Restaraunt (Stefanías). Plenty of towels. Comfortable room. WiFi. I a surprisingly good breakfast and breakfast area was well maintained and clean. Good coffee.