Candlewood Suites Detroit Sterling Heights an IHG Hotel

I stayed there this weekend, I was in town for my mom’s funeral. I was billed an extra $100 security deposit, which is fine. I only booked there cause it is a pet friendly hotel. An hour after leaving I realized I was billed an extra $100 I called and spoke with Anthony who said the housekeeping informed him the bed was dirty and dog had urinated on comforter. First of all my dog is 4lbs it’s a comforter, which should be washed after every visit. He argued with me and said it was damaged. It was not damaged it was dirty, in addition I said even if that was the case you had no right to charge me an Additional 100 when you still have my deposit. I was gone for several hours sat for my mom’s funeral. I called this morning to speak with Ryan the GM thinking he would make this right. What hotel charges you for dirty bedding not the mattress the bedding. He refused to refund me stating it was damaged I said so if a person wets the bed you charge them he said yes. I asked why they charged my card additional 100 when they still have my deposit. What’s the point of deposit, I was there for a funeral pretty costly already but now this hotel has an additional 200 of my money cause bedding was dirty. Took my dog outside to the dog area, there were beer bottle caps everywhere and cigarette butts everywhere it was disgusting. I had to pick up the beer bottle caps several of them and cigarette butts so my dog didn’t eat them and get hurt. This clearly is no dog friendly hotel and I will be contacting the corporate office. Ryan also said he would send me an email of pics of damage and my bill which he hasn’t done. Way to many better hotels in the area I wouldn’t recommend this one. I have a large family that all live in this area and let me entire family hotel charged me for dirty bedding they will never stay there or recommend to their friends.

I stayed here with my parents for 10 nights. At the time of writing this review, the hotel was only a year old. Clean and quiet with friendly front desk. Room had a kitchenette with some utensils and pots and pans. Beds were clean and comfortable. There was a laundry room on the first floor which was convenient. Price point was reasonable. A lot of shopping and restaurants nearby. First hotel ever where I stayed so many nights. Recommend and will definitely return.

Got here on a Wednesday. Stayed till Friday. Room service never showed up. Housekeeping was non-existent. Rooms are clean. Not really any views to see of a new replace but with the service I would not recommend it. I would not stay here again for a long stay for an overright's hop. It's fine, long-term. It's not leaves a lot to be desired