Hampton Inn & Suites Wichita Airport

I had a really nice stay by the airport. The hotel was clean and convenient. The shuttle was in the shop on the morning of departure, so they were using the Double Tree shuttle. The service worked just fine. I did not use the pool, but I noticed individuals and family use it during my stay. The fitness center was well equipped with nice machines and strength training. Water and towels were available in the fitness center as well. Breakfast at the hotel was good, and there were plenty of selections each day. My room was clean and comfortable. The rooms are serviced every other day or by request. The staff seemed friendly and eager to help. I am recommending this hotel and would defiantly stay again if in the area.

Tried to make reservations with Kristine the event manager. The most unprofessional, unfriendly coordinator I have ever worked with. If I could give her zero stars I would. Absolutely a horrible person to represent your business. I tried to reserve 4 rooms for a wedding. She completely ruined the whole fun vibe. I’m going to recommend to all of my family to pick a different hotel for our event. Rude people just suck and she is rude. Was looking forward to watching kids swim and enjoy our time as a huge extended family.

On Oct 2024 we were visiting family in Wichita Kansas and stayed in the Hampton Inn at the airport (Paid in full in advance) a water pipe got broken around the premises creating water issue at the hotel and they got another hotel for us. We paid for the new hotel with the confirmation by email from the hotel that they will reimburse for the new hotel night. Well it is almost the end of the year and even when many calls an email the check is not in our hands yet.

Prior to leaving for her trip, I booked a hotel and inquired about the airport shuttle. I was instructed to call upon arrival at the airport, which I did. They told me the shuttle would arrive in approximately 5-10 minutes, so I proceeded to the designated location. After waiting for 25 minutes with no sign of the shuttle, I called the hotel again. They informed me that they would look into it, and 20 minutes later, the shuttle finally arrived with no apology or explanation for the delay. When I arrived at the hotel, I encountered the same lack of apology or concern regarding the 40-minute wait for the shuttle. Now checking in, I asked the lady if there were any two queens available because when I booked the hotel four months prior, there weren't any available. However, she informed me that what was on the site was what they had. I felt the staff were rude and not helpful at all, so my first experience within the first hour of dealing with the hotel was not positive. I would not stay here again

My Husband and I arrived Friday night Sept 15th. Upon arrival we saw Ashley smoking vape outside of the hotel. We didn't know if she was a customer or she worked there. She greeted us and asked if we were checking in. I knew then, she must be the front desk clerk. Although very pleasant, she didn't appear to know her job very well. I requested a first floor room and she said it wasn't available. I offered for hubs and I to take 2 beds instead of a king to have a first floor room. She still said it wasn't available. The day before someone else said there wasn't a problem. Ok, I can live with that. Then, I asked if I get bottled water since I was a Hilton Honors member. She said she didn't know and thought it was only for Diamond members. Not that this is a big deal, however, I always get water whenever I stay at a Hampton. I asked what was for breakfast the next day and she didn't know. On Saturday evening we came back to the hotel around 10:30 and she was smoking vape outside again talking to a customer. Personally, call me old fashioned, but I think it is unprofessional and if a customer came to the desk she may not have seen them. Yesterday there was biscuits and gravy for breakfast along with eggs .I am type 2 diabetic and choose not to eat that. I watch my carbs closely to avoid sugar spikes. A suggestion would have been helpful and healthful to have another option. I know there were eggs, however, in lieu of the biscuits and gravy or in addition to supplying sausage or bacon. That would help us diabetics not to get blood sugar spikes. Just a thought. Annabelle at the front desk in the morning was very professional and pleasant. The beds were comfortable and so was the room. So, is water free to Hilton Honor Silver patrons? I emailed the manager twice; however he never emailed me. Again, unprofessional. I won't be staying at this hotel again. Apparently, the manager doesn't care or respect his customers enough to answer them.