Holiday Inn Express & Suites Lawrence an IHG Hotel

Fist off we did not stay here. BUT, we did have res. by Expedia(they screwed the pooch on this one). Cory at the front desk made a few calls on my behalf. I had res. two rooms for one night, Expedia had one room two beds. The person I talked to even repeated all of it back to me and still messed it all up! Cory started my credit for refund, and made some calls for other Holiday Inn in the direction we were heading. He found us two rooms about 35-40 minutes away. Cory said he was all booked for that night...he even offered us a pullout bed and a roll in bed, he was trying everything to help us out. I'm writing this review in hopes Cory gets to read this. Thanks for everything you did for us!!

Checked in late on a Friday night and checked out on Sunday morning. The location was perfect for attending the KU weekend rugby tournament. About a mile and a half from the Westwick Rugby Complex. Although the room such as bedding and furniture was clean there was a faint musty oder upon entering the room. After the AC got pumping it went away. The TV was absolutely awful. The remote control did not work even after getting new batteries from front desk. Not a huge deal but frustrating nonetheless. The parking lot entrance has a pothole that is horrible and should be fixed right away. I’d be surprised if there hasn’t already been numerous cars damaged or at least complaints about it. Again the staff was super friendly and I would have no problem staying again especially if these minor issues are addressed.

Pool cold and hot tub NOT hot at all. It ruined our family’s fun. There was ice cold Water being pushed into the hot tub even from a big jet at bottom of hot tub. Originally in calling the nice lady who answered phone had led us to believe the hot tub was hot and running. It appeared she just didn’t know. The stay was a dud

We have stayed here several times. Quiet hotel. Very clean. We had a larger room. Nice to have 2 TVs and a couch to cuddle on. Pool felt cold to us, but it was outside. The front desk attendant was very nice, gave us extra towels. Considered doing our Anniversary party here but then we got sick. Beautiful conference area.

I have to admit we only stay at a few Holiday Inns each year, and I always find them “adequate.” This one was just great. The location is easy- right off the highway and very close to KU, and tons of shopping and food. The second we walked in we were greeted with a blast of cold air. There is nothing hotter than Kansas in the summer. It was such a relief after a huge baseball weekend to be able to go into the lobby in our room and truly cool off. Friendly staff. The housekeeping was as needed but totally sufficient and exactly what we requested. The room had every amenity we needed including a small fridge and microwave. The beds were comfortable and everything was quiet. I appreciate the extra detail the hotel took to let us know that even though we were there for a baseball tournament, and we were more than welcome, there was going to be a point in the evening when things would need to quiet down. As a sports parent you probably have been to the hotels that party all night with the rowdy teams – this one was welcoming but also knew how to shut things down. I appreciated that. Breakfast was just fine – I think the “make your own pancake” station was a hit for many- we just relied on yogurt and muffins. I’d love it if they get another washing machine and dryer, as there is only one for the property, but there is a coin laundromat less than a block away and a credit card laundromat five minutes away by car.