SpringHill Suites by Marriott Omaha East Council Bluffs IA

I always stay at Marriott hotels amd rarely find one I don't care for, and while this one is decent, it's not up to Marriott standards. Shower was luke warm at best. Furniture is worn and needs to be replaced. But, clean bed and room likening always find at Marriotts.

Nikki at the front desk is awesome. I had a hiccup with my reservation and was stressed and concerned that I had a problem. Nikki was so helpful and kind at resolving my situation. I can’t wait to stay at this location soon and tell Nikki thank you in person!

We stayed at this hotel for a quick overnight visit due to its proximity to the Henry Dorley Zoo. It’s a great location for easy access to the zoo and downtown Omaha. The hotel itself is an average stay. The front desk staff were courteous and efficient at check in. There were places in the hallway that needed some vacuuming and trash pick up but it was typical daily use from inconsiderate guests. The room was average with a few scuffs on the wall and corners that looked like the vacuum hadn’t touched in months. But overall was clean. The beds were comfortable but the room temperature was inconsistent going from hot to cold as the air conditioning kicked on and off. The most concerning thing in the room was an unidentifiable chunk of black, reddish gunk stuck in the bathtub that at first glance I thought was bloody mucus or discharge. After soaking in hot water and trying to use a Lysol wipe to clean it would not budge or even get smaller so I determined that it at least was not Blood. Breakfast was typical hotel fair with mass made scrambled eggs, sausage links, waffle machine, and fruit. There were no muffins or yogurt but I’m not sure if they don’t usually carry them or if they were out. The breakfast room was incredibly busy and there was a line for breakfast that did not move very quickly.

The staff was wonderful, even after a horrible storm had just come through the area. The room was large and we had plenty of space to spread out as a family of 5. Enjoyed the walk in closet to store all the suitcases. Breakfast was great and the staff managed it wonderfully, even with a large group of young ladies coming all at once, they still kept it stocked and clean. We would definitely stay again. Close to the Zoo and easy to access from I-80, but not so close it was loud.

First, what I liked: friendly staff, comfy bed, enough towels great water pressure, ac works well, good lighting, and an ergonomic desk chair. BAD: carpet stained worn, couch the same. Soap tray in shower was broken and repaired and more. .