Randolph Inn and Suites

Had the worst experience with this hotel. Took a freezing shower at 4pm in the afternoon. Then was charged an extra 50.00 because one of my guest got sick on the floor and we tried to clean it up with a towel. Most of it was in the trash can. Then they accused us of leaving hair dye on a pillow, which doesn't make sense because noone just dyed their hair. I would not stay here again. Breakfast was disgusting, banana's were rotten and eggs were hard boiled. It was my Birthday and wanted to stay close to where we were hanging out to avoid getting a Dui. Won't be celebrating here again.

There were MANY of us here this past weekend in town for my Dad's Memorial/Celebration of Life (held next door at Roots). The entire reason I am giving this review 5 stars is because of the staff, in particular, Cathy and Deb. First, about the property. It's on the old side although it's been fairly recently renovated/updated. It is VERY clean. Yes, because of its age you can sometimes hear other guests but they front desk staff do their best to handle any noise complaints. Our daughter was next to an extremely rude and obnoxious guest who was very inconsiderate. They did tell her if he kept it up they'd evict him (she chose not to push it since he was very aggressive). The breakfast was fine, and they kept it continually replenished (available from 6 - 9:30, we were there towards the end of that time and there was always plenty). As mentioned above, the staff went above and beyond. One night a group of 15 or so of us used the breakfast area to visit and eat pizza (delivered). Cathy provided us with plates, napkins, etc., and even came out later with a special treat for our two youngest family members. The next day, Deb went above and beyond to help us secure the conference room at zero cost so we could continue visiting and celebrating my Dad (someone else had taken over the breakfast area that afternoon so we had nowhere else to gather). One thing to be aware of. Internet RSVPS are made via a third party so if there is any issue with the rates upon checking in, the front desk can't do anything about it (I booked two rooms within 1/2 hour of another and one room was $30 more per night than the other (exact same type of room)). This was frustrating but not the hotel's fault.

We stayed here recently and was satisfied with almost everything. It's a nice motel for this size of town and they're lucky to have them here. The staff went out of their way to make us feel at home. Our room was clean and comfortable. Our only complaint was the noise level. We had some very loud talking neighbors but I just think the walls are very thin because you could hear everyone talking and TVs, etc. Something the motel couldn't help was that one of our neighbors had the TV on all night. I'm aware that some people can't sleep without that noise, but I need quiet to sleep. I heard that TV all night and kept waking up .... Also, doors slamming beginning about 5:30 ... Other than that, I enjoyed the place as much as I could considering those noise issues. Breakfast was good; the lady manning the kitchen was nice and they have great coffee!

The staff goes out of their way to make you feel at home! The front desk staff (both day and night) are excellent. Warm, caring and friendly. They have a big pool, conference room and dining area. Breakfast is so so but many places to eat a hearty breakfast a few blocks away. Bed are so comfortable and bathrooms are modern and clean. Rooms are well maintained. Walls a bit thin (could hear conversations in other room...lol). Overall you cannot miss with this place. Book early as it sells out quick!

It was an average experience, no frills or fancy rooms. However, the front desk staff were friendly and the room was clean. I have to say there are signs everywhere about keeping the carpet clean so there is that too ;) The continental breakfast could be upgraded, but overall a decent stay.