Le Méridien Chicago Oakbrook Center

Very good hotel overall. Rooms are well-kept, clean and furnished well. Excellent location by the Oakbrook mall with easy access to multiple highways. Very nice, friendly, professional and responsive staff. Rebecca, at the front desk, was very kind and upgraded one of our two rooms to a suite. Solid hotel for the price. You won’t get wrong here.

Definitely not the premium product Marriott promots the Le Meridien to be. The bed was comfortable but the linens were well used and getting very thin. The room temperature did not seem to be affected by the thermastat setting and tended to run cold. Someone had a small dog that was barking for hours one of the nights.  I tried using some of my suite night upgrade certificates on this stay as it showed both the Excutive and Presidential suites available. The day before arriving I was notified that there were no upgrades available and they were denying the use of the certificates. When I checked in they gave me an upgrade to a Premium Deluxe room. I asked what the difference was and was told it had two sets of slipers and bathrobes. Premium rooms are a corner room on a lower floor with one set of slippers and bathrobe. Classic rooms are on the lowest floors with no extras. I have stayed here one other time and actually found the corner room to be slightly larger and to me seemd more premium.  I was curious and attempted to book another room and found that I could have booked either of the suites for cash the same days I was there. I understand the use of the certificates is up to local management but one would think it would be better to give the room to a high tier rewards customer and attempt to sell there standard room for cash. It's a lot easier to sell a $200 night room than a $500-800 

Terrible! Elevators do not work properly. Got stuck and had to call 911. The hotel manager and Ronda at the front desk are very unprofessional and would not admit that there was a problem. I would never stay here again. The entire experience was horrible.

The rooms were clean, property nicely maintained and the customer service was phenomenal. Staff would see a need and immediately meet the need - sometimes without asking. I would definitely stay at this hotel again! Great choice for any occasion.

This property is always well kept every time we are in oakbrook we choose this hotel. This is a great hotel service is phenomenal from Izael and Diana at the front desk and housekeeping Carmen I believe. Overall highly recommend they will be at your service!