Harrah's Metropolis Hotel & Casino

Harrah's Metropolis offers a solid experience with a mix of pros and cons. The casino is newer and in excellent condition, providing a clean, modern atmosphere that makes gaming enjoyable. It's clear they’ve put effort into maintaining this space. Also I love since the casino is in Illinois, it is a smoke-free casino. The hotel rooms, while clean, feel a bit dated compared to the casino. They’re comfortable enough for a short stay, but a refresh would definitely enhance the overall experience. For EV drivers, the on-site J1772 charger is a nice convenience, but it only charges at 2.2 kW, which is significantly slower than the typical 9 kW. I think they need to look into this as the Telsa plugs seem to charge those vehicles at a higher rate. On the dining side, the restaurant 'Bridges' is a highlight. The menu offers some great options, and the loaded potato skins are absolutely worth trying—crispy, flavorful, and a standout dish.

Visited this casino for the 5X Tier Credit Multiplier. However, on Sunday December 1st, on the last day of the multiplier, someone decided to rearrange the Casino floor and shut down approximately 1/4 to 1/3 of the machines. SERIOUSLY????? What a big we don't care about customers or customer service that is. Add it to the list: We don't care if you drove 3 hours to play your favorite machine and it's shut down or gone. We don't care what our customers want because if we did we would have better food choices though the week. We don't care if you want breakfast here. It's ok if you have to leave the property and cross the Stateline for Breakfast most days. Honestly we know the food here isn't that great anyway, but we know some of you will eat it out of desperation and/ or convenience even if it's overpriced. We don't care that you liked to relax in the Laurel Lounge for the atmosphere. We shut it down. We don't care you liked the dance floor, we needed a place for our greasey grill. If you don't come someone else will. Customer retention doesn't matter. Our management truly doesn't care. That's the atmosphere and message this establishment extends so maybe add an hour or so to the drive and go somewhere that delivers a better customer experience

I booked a $269 room for one night expecting an extremely updated, clean, and high grade Caesar brand hotel. That was not the case. Each elevator floor was filthy. Something was spilled on the tracks and not cleaned. My non-smoking room smelled like smoke and extremely out of style. It had hard wood floors, which wasn’t so bad, but did take away from the cosiness, and old and damaged chairs. The foot of each bed was raised, weird. And, the bathroom doors and walls needed wiped down. Very disappointed for the price I paid. Be aware, the website said you can check in at 2 but my booking said 4 and the staff said 2pm is only for an additional fee. Regardless, my room wasn’t available at 4 and I was told to come back at 5 to check if it was ready. I bet any of the other nearby hotels would be better quality and for a much better price.

Rooms are ran down couch is so dirty I will not even sit on it bathroom light flashes on and off like a strobe light show desk lamp bulb was out I had to replace it. Freezer is frozen needs to be defrosted cant control the volume knob is frozen in one position TV cut out for hours at a time when you have no TV to watch they charge a lot for these rooms and they are so rundown wallpaper peeling off the walls at random places. Hand sanitizer is not working will not be back. Lady at the front desk was wonderful but when I asked for a discount or something because of the condition of my room, I was told there was nothing they could do

Have you ever lost an item that was maybe worth a couple of bucks, yet PRICELESS to you? That was the case recently when I somehow left one of my most valuable possessions- my bedroom pillow- in my room at Harrah's Metropolis Hotel & Casino. Thanks to the diligence of several employees at the hotel, my worst nightmare was alleviated. Emily, with Guest Services, was the first to help by answering my phone call and immediately checking the lost and found. When the pillow was not there, Emily had Tristan, with Housekeeping, check my room, where he found the pillow. Emily checked with Kyrie, the Manager on Duty, to see if the hotel could mail the pillow back to me, which they did expeditiously! I also understand from Emily that an employee named Kylah also helped out- probably covering the front desk for Emily as she went in search for my missing pillow. I am eternally grateful to these four employees- and to the hotel- for their act of kindness! I have stayed at Harrah's four times over the past two years and have consistently found the hotel [and its rooms] to be immaculately clean, and stocked with everything I could possibly need (i.e. refrigerator, in-room safe, hair drier, etc.). The employees have always been courteous and helpful, and staying at the hotel has been a no-brainer... it's by far the nicest hotel in the Metropolis/Paducah area! I recommend Harrah's Metropolis unequivocally!!