Best Western Plus Chicago Hillside

Upon arrival it was impossible not to notice the horrid weed smell, overpowering. Before you even hit the entry door it just smacks you in the face. I even mentioned it to the nice person that checked me in, but I got that there is nothing he can really do about it. Was clear rampant weed usage in the hotel, outside, the lobby, the elevator all absolutely reeked. It wasn't until I got in my room I was able to get away from it. Had dinner in the onsite restaurant twice while I stayed and had no issues, good food, fair price and the staff was good. The breakfast situation however is entirely a different story. I'm fine with a paid breakfast buffet like they had at this location, it's just the specific service that I had issues with. Walking into the restaurant its hard to tell if it costs money or not because both days I went in there, there were no employees to be found initially. The first day I had to sit down at the bar and just wait for an employee to finally come around, which was several minutes, I could have easily just gotten food from the buffet and walked out and no one would have even known. I ended up ordering off the menu the first day after I was finally able to get service and the food was fine. The second day I was so upset with the service and employees I didn't even tip, which is really hard for me to do. Just like the first day there was no employee(s) to be found upon walking in. I decided to try the buffet this time so waited around several minutes before an employee showed up and then said I'm going to have the buffet. I got my first trip up to the buffet then another employee from the back came and took the tray that had all the meat in it and took it in the back, even though there was still meat in it. At this point that employee and another one came out of the back and got drinks and even made a waffle at the buffet table and then took them in the back with them. The whole time there was just no meat tray on the buffet for a solid 10+ minutes while very clearly the employees were just eating in the back. Eventually I got tired of waiting and just left a complete waste of my money. This service alone was such a joke it not only has me never going to this Best Western again.

I think the only positive about staying here was the pillows. Pretty sure nothing has been updated in 15+ years and it shows. The rooms and hallways were musty. Hallway had strong marijuana smell. Found hair in the shower soon after check in. And called the front desk to confirm there was free breakfast and what time it started — only to go downstairs the next morning and be told by a different staff member there is no free breakfast, you have to eat at the completely barren restaurant on the 1st floor. Felt like I checked into a motel instead of a Best Western. Definitely the worst Best Western I’ve ever stayed at.

Great hotel nice and knowledgeable staff. Food in bar was great and breakfast buffet is amazing with many options. Rooms are clean and beds soft. I stay in alot of hotels this is one of my favorites. Has a fitness room in it that looks good not that I would know lol great stay

Great hotel thank you and we would like to recommend this hotel for family and friends use their bed breakfast and bathrooms are good and we could have good sleep so we will come again to stay also location is very good close to both airports and that is good

I can only say the bed was comfortable, that’s the only thing good! I usually write great hotel reviews, but not this place! One elevator was broken, the other elevator was small and scary loud, the second floor hallway smelled like thick pot smoke, the only ice machine available was broken because the employee said no water line is running to it, the water at this hotel tastes terrible anyway, towels were permanently stained, there was only 1 tiny soap for the extremely low mounted sink area and none for the shower with bad water pressure, the pillows were tiny and uncomfortable, no outlet located next to the one side of the bed, no coffee available in the lobby, no bathroom vent, the tv quality and service was so fuzzy that most channels didn’t work and it wasn’t worth turning on the tv! The breakfast was not included in the money we paid for the room…..like other Best Western’s (this needs to be disclosed at reservation and at check in). I will not stay again and other people should avoid this hotel, as I have stayed at many MUCH BETTER hotels in 3rd world countries!