Holiday Inn Chicago Elk Grove an IHG Hotel

We were sent here by American Airlines after a delayed plane caused us to miss the connecting flight. This hotel is in an industrial area about 20 minutes from the airport. Our wait was over an hour of standing in the cold for the shuttle. The hotel was very dirty, breakfast was certainly not to IHG standards, desk clerk barely grunted at us when he handed us a key. Pictures on this site are nothing like the reality.

American airlines booked us into this hotel after being delayed and missing our connection flight to Dublin. The hotel has seen better days and is run down. It's located in an industrial estate and nothing around. We were given a meal voucher and we were lucky to use this at the airport before getting on the shuttle bus. We waited over 40 minutes in the cold for the shuttle and when it turned up could only take half the people. Hotel room is ok and comfortable,no remote for the TV and tap lifts out of the sink, toilet flooded the bathroom floor. We went down for breakfast and wow, tea,coffee, cereal,juices,and pastry only available served in cardboard bowls and cups. A toaster was there but no bread available. To be honest the hotel does reflect on American airlines and they are a perfect match as there customer care is shocking and they played the blame game on you when we arrived for our flight. Check out the empty swimming pool.

Our flight was cancelled so American gave us 3 options to choose from. According to the selection this hotel was listed as 4 miles away, the closest. The uber took more like 20 so we were definitely more than 3 miles. Hotel rating 2 star at best. My husband had to kick the elevator door so it would close, which was scary riding up to the 3rd floor. Also we had to run the shower for 20min before we were able to to feel like warm water. The sink thankfully took only 10minutes for hot water to arrive. Disappointed at best but hopefully no one else has to experience this hotel. Do Not select this choice from American.

The hotel was quiet and the bed seemed cleaned. That is where all positives end. This place is a dump. Believe the reviews. It is in a very bad state. I stepped off the elevator to a torn up concrete floor with exposed conduit. No warning at all. I only stayed here due to a missed connection/airline error. United provided a voucher and this was closest. I’m sure I waited at least 1/2 hour for the shuttle. I’m glad I’m not sleeping on the floor at O’Hare. Now to review the airlines!

Avoid this hotel at all costs. It is in a sad state of disrepair and they could not care less. First, shuttle driver put 18 people in a 12 seat van from the airport. He drove aggressively in a snowstorm, at one point driving over a curb. The elevator doesn't work (no signs either, you figure it out when it doesn't move). An older couple in front of me had to climb 3 flights of stairs with luggage. When I get to the room, it's 61 degrees inside and the heater took 15 minutes to heat up the room. The best part is when I tried to shower in the morning, there's no hot water. A call to the desk and I was told "let it run for 15 minutes and it will get warm." Really? Wow. I had a shuttle to catch and could not wait for 15 minutes. Stairwells are filled with random trash, bathtub had obvious mold and our 5am shuttle back to the airport was late and the van was very cold. Unbelievably bad experience. If you book here, you will regret it.