M Star Cleveland

I ended up here after a week at the Knight's Inn across town. I wish I could have avoided the Knight's Inn, but the M was booked for the first week that I needed a room. This hotel was clean and adequate, I had a very pleasant stay here. It's not fantastic by any means, but a thousand times better than the other option in town, and for less money. It was pretty peaceful at night, as well. Staff was fine. No complaints.

the place was very nice and clean inside and out .only thing we did not like was the blonde .lady walking round drinking outside she was rude and then next day she came to my room to give us clean sheets and she was hand over this smell like she was drinking .but beside her everything eles was very nice ..i asked a young lady how she liked it here and she said owners where great and very sweet. we will be back and it so close to nice good food

One of the worst motels I have ever experienced. I stayed at this hotel for four days. While there were minor things wrong with the room, it wasn't until the last night that I noticed cockroaches in the room. When i checked out, I informed the owner/manager my room was infested. He acknowledged this and I left. The following week, I came back for two nights. I asked the manager on duty (the son of the owner) if they treated the room I previously stayed at. He looked at me with disgust and checked me into the room next to the one I previously stayed at. On the second day, I noticed there were cockroaches in my new room. i went to the office to stay another two days but I also brought the cockroach infestation issue with the son. He went ballistic. He told me to leave the hotel in a fit of anger. I told him I wasn't trying to get anything in return, only to be helpful and let him know the propery has an infestation problem. But the kicker was this. When I told him I had already spent 6 nights at their property, he told me, "I don't give a sh..t how much money you spent here, get off the property". This pretty much summarized their feelings about the guest. At least they are consistent. They don't care about service and cockroaches. I was also told by an employee of the motel, the property attracts prostitution and drug addicts. Does that surprise me?

We stayed here for almost a week. 2 days into our visit my friend contracted COVID 19. We contacted the office to inform them of our quarantine and not only the Manager, but his wife also came knocking on our door- without a masks and told us we needed to get out! Was not polite at all - the wife was very rude and very nasty to us Now our room was paid for - it's was NOT an issue of money but because of COVID we was treated horribly. I WOULD NOT RECOMMEND THIS MOTEL TO ANYONE FOR ANY REASON! WE DID NOT HAVE ANY HOUSEKEEPING SERVICE AT ALL FOR A WEEKS STAY. AND THE RATE WAS $80 A NIGHT! WE GOT SCREWED AND TREATED LIKE CRACK HEADS! NOT A GOOD EXPERIRNCE AY ALL.

This place is poorly run, rude employees, the rooms are filthy, the carpet smells like dirty feet, bathrooms not clean, water pressure poor, no coffee maker in room, old bath towels. I checked in and took one look and left immediately. I am not a snob, but I think sleeping under a bridge would be much cleaner and safer. The hotel clerk was very rude, poor command of the English language and downright hostile when I told him I was leaving. He did not want to cancel my reservation and insisted I pay. I was there 10 minutes. What a fiasco!