Casey Key Resorts Mainland

My husband and I booked two nights and checked into their loft suite on 2/14/25. Upon arrival we noticed full blinds missing on the windows and an attempt to use duct tape to repair other parts of the blinds. I proceeded upstairs and was excited to take a bath after a long day of traveling only to find there’s no hot water. Called front desk, maintenance man confirmed and excused it away due to hotel being at capacity. Again frustrating but not the end of the world. Fast forward to bedtime, loud humming noise. Can’t figure out where it’s coming from. Went to front desk, security can’t figure it out either. We move into a standard room at midnight assured that the manager will contact us in the morning and work on getting us back in our suite. Neither of those things happened. When we returned to the hotel Saturday evening we could clearly see that they had given our suite to other guests and never even gave us a phone call. We opted to give them the benefit of the doubt for the night and discuss it with a manager the next morning. After another cold shower due to no hot water in our new room my husband was extremely angry. We proceeded to take our belongings and check out at the front desk where we asked for a manager. Moe came to the desk and immediately knew who we were without us telling him anything and did not even attempt to apologize. We are not people who expect anything for free but I kindly asked him to comp one of the nights for the inconveniences we endured throughout our entire stay and he declined. He did give us a $200 discount after getting rude with my husband stating there was no manager on duty Saturday but gave no explanation for giving our suite away without contacting us. I’m upset about the experience but even more so I am upset with how we were so easily dismissed after trying to be accommodating and understanding over things out of their control. Moe told me I could reach out to upper management but didn’t provide any contact info.

This “resort” is not what we would consider a resort. The standard king room had a comfortable bed, but other than that was very no frills. The pool area was located in the middle of rooms. While walking through the area to go to breakfast, there were loose floor tiles that were definitely a tripping hazard. There was a bar area by the pool. The bar tender lady was very nice, but appeared overly busy. There was music for both nights until about 8 pm. The breakfast area left a lot to be desired. There was a sign listing cappuccino as an option, but when asked for it the first day, we were told they were too busy to make it. It did get busier as we sat there waiting for breakfast, but there seemed to be time they could have made cappuccino. We ended up waiting a long time for our food to arrive. The waiters seemed a little overwhelmed as the restaurant got busier. The second day, we were told they didn’t have cappuccino. We went earlier the second day and it was much quicker and not very busy. It was nice, at least, that the coffee was no charge. The food was fine, plentiful. We were just not sure why the resort fee is charged, because they seem to have basically what most hotels offer. The rooms are definitely bare bones, less amenities than most hotels we have stayed in.

The language in the pre-arrival, must-be-signed agreement "you must be out by 10:00. No exceptions". feels unwelcoming -before you even get there. Decking in the pool area is old, slightly dirty and splintered. Overall sense of hotel appointments (room, common rooms, decor) are a B or B-. Room clean. Front desk staff helpful. Understaffed in restaurant and poor quality customer service. Food quality of breakfast only medium to poor, especially when compared to price. Makes the voucher feel like a trick to keep you in the hotel.

Spiking for a friend who was a victim of hurricane Milton. She told us they have treated her so well she’s is amazed! Good job Casey Keys Resort! Nice to hear people really care about others. I will recommend lodging here and also learned restaurant and entertainment is open to public!

We booked this hotel via booking.com for the 11th of October following hurricane Milton and unable to go back to our home. On arrival the hotel was closed. They had take full payment. Despite booking.com contacting them, which the hotel has failed to respond to. Emailing, going into the hotel twice with assurances from the front desk that our refund is in hand. I still have had no contact from the manager or a refund for the two rooms we booked and paid in full for. I am hoping they will respond to this.