Red Roof Inn PLUS Jacksonville Southpoint

The Red Roof Inn off Southpoint has a few things that need attention. The first woman who checked us in was very friendly and accommodating. However, on check out date, we called the front desk to let them know that we are running a few minutes late. Very shortly after, we were met with a smash on the door from the front desk again and we were promptly escorted downstairs to pay $25.00 for a 1:00 PM checkout in a very rude manner. The rooms are quite dated - a lot of scuff marks on the tables, the TV is very small and the remote does not work, there were diabetes strips underneath the bed from the last guest and the fridge was not clean. There is no complimentary breakfast and the coffee runs out quick and also is watered down. On the plus side - the bed was very comfy and the sheets were clean. The hotel was relatively quiet and felt secure at night. The elevator was very dirty as were a lot of the floors. I would not go out of my way to stay at the Red Roof Inn again, but it did the job when in need for a last minute place to stay for 3 nights and the rates were good.

After 24 hours of straight traveling with a special needs child that I promised a swim to on arrival, I landed myself in a cluster of hotels and decided to try the Red Roof Inn "plus" (whatever that means). We arrived at 5pm and I had a nice discussion with the General Manager about how much my son was looking forward to the pool. We discussed at length how crazy kids could be swimming in the cold. By 6pm we were unloaded and headed for the pool. My card didn't work. I went to the front counter. I waited for several minutes waiting for an employee to appear (she was different from the original check in lady) as she was engaged in idle chitchat behind the wall. When she finally appeared, I informed her I was having trouble opening the door to the pool. She gave me rude look and in a very demeaning voice informed me it was dark and cold and the pool was closed, as if this should be obvious to everyone and I was an idiot for asking about the pool. I told her I didn't realize and that the sign at the pool said the pool was open until 9pm and did not say there was any rules/conditions of open based on temperature or light of day. The pool itself was well lit and didn't need daylight to remain safe to swim. Her reply to me was rude again and she said the sign needed to be changed. I guess I was supposed to read minds. I called a complaint to head office who took down my information and told me they would respond within 24hrs. I did not receive a call. I sent an email of complaint to them. I received a response that essentially said "sorry but it is your fault because our policy is dawn until dusk". My response is that is NOT what the signage said and also, we tried again at 9am and it was still closed the next day. Bottom line, at the end of traveling 24hrs and promises to swim, my special needs son faced big disappointment and lots of tears which I had to deal with at the end of a long day. A demeaning and rude employee only exasperated the problem. On another note, upon arrival, there was hair in the shower that didn't belong to us and dirt on the floor. We should have saved our money and slept in the car or gone down the road to the Hilton. I was too tired to load back up and move at that point and who knows if they would have given my money back anyways. There is no "plus" to staying here. Don't.

I Arrived Last Night After Dark My Company Sent Me Here Because it’s Nearby I Woke Up and Seen Roaches on The Wall at The Red Roof Plus In Jacksonville Florida 6969 Lenore Ave Jacksonville Florida 32216. I Have Never Rented a Hotel Room with Roaches in My Entire Life. Please Contact Red Roof and Inform Them of The Situation please.

The receptionist remembered us from our previous stay 6 weeks ago which was very welcoming. We travel with our service dog and the hotel has a nice area away from traffic to exercise your dog. Rooms are clean and comfortable so a perfect stopover to continue your travels

When I was checking in I was helped out right away and very professionally. The room I checked into and I am currently staying is very clean. The whole facility is clean. Absolutely no complaints. I am very thankful. 5 stars 😎