Four Points by Sheraton Cocoa Beach

Our room was never cleaned in 4 days, we were missing the top sheet the entire time so only had the bottom sheet and comforter. We ran out of toilet paper because our room wasn't being serviced and had to ask for towels each day. We would leave for the day and come back expecting a tidy room with clean towels but it never happened. We were then told they only service the rooms every other day and accepted that until the 4th day that it was not cleaned and we then realized they just don't take care of their guests like you'd expect for Sheraton and the price you pay per night. We waited all afternoon the first day after realizing the toilrt was plugged from previous guests.. I'd say roughly 7 hours and made two calls to the desk for a plugged up toilet before it was plunged while the closest outside restroom is 4 floors down in the restaurant and I'm disabled. We are really just very disappointed.

Great hotel for pre cruise stay. Gentleman at front desk at check in 12-28-24 and he was there for check out the next day was extremely helpful. Clean and spacious room. Great parking garage for cruise parking ! Shuttle to port was super easy!!!! Would stay again

My Family and I spent four nights at the Four Points Cocoa Beach after coming off a cruise and truly enjoyed our experience. Upon check in we were greeted by Jim from reception. He was lovely and accommodating and was an absolute treasure throughout our stay! We spoke several times with Theresa as well who was warm and genuine in her willingness to help. The location was great! We found nice places to eat nearby and the beautiful beaches are a short walk away. We parked for two of the four nights and the garage and access is well situated near the lifts/stairs to the rooms. The pool was small but lovely with a great waterfall! A good transition for the kids after a long day at the beach. The location and the staff alone are enough for us to make a return trip.

Check in was fine and there is parking just outside the front desk. But it was all weird. It felt very beach budget. My room was clean but the weirdest part is that my window faced into a surf shop. Windows were small and room was dark. I had a junior suite. There are very limited restaurants around and most close pretty early. Overall it was fine. Filled with cruise people. Would not stay here again.

I have never written a review before. But this one needs it. The pictures are deceiving. The pool is absolutely disgusting, the plaster on the waterfall is falling off and moldy dirty. The pool itself was so disgusting. There were 4 lounge chairs and they were all disgusting. The pool is also inside a parking garage… I can’t believe a Sheraton is this nasty. The rooms are gross and dirty. The front desk staff was absolutely awful. I thought this would be a great trip. Kind of in the middle of all the busy. 2 blocks from the beach- I feel like it said beach front- but I’m not sure so I shouldn’t complain too much on that. But DO NOT stay here! I asked my husband if we could go home early. Which is so sad because we were booked for 9 days. I was ready to go home the 2nd we saw the room.