Fairfield Inn & Suites Wallingford New Haven

Absolut horror this hotel, a gang of hockey kids were hunting from morning till late night through the floors, screamed and yelled all day long. Front desk staff said only… its not so easy to do something against it! Thats also a way to lose long term customers! Charging $225 for a night, with no sleep….awesome! Last time I‘ve been there

Not up to standards. Front desk clerk was new and tried to help us with list of places to eat. Her supervisor, presumably, came to help. She had nothing to say and when we asked what was going on she told us to wait After more than 5 minutes we left and asked to drop list by our room or email it. Later on when we went out the supervisor was sitting in her office scrolling on phone. The new clerk tried but she didn’t know how to find things. Poor customer service especially for an elite bonvoy member. TV kept disconnecting.

My wife and I always stay at the Fairfield in Wallingford when passing thru town. It’s very clean, rooms comfortable, conveniently located - but in truth all similar hotels offer the same amenities. Why we always stay here is the most friendly and accommodating staff. From housekeeping to front desk to breakfast attendant all are great. Parking easy and free.

My wife, son and I stayed here for 1 night and had a disappointing arrival after a long drive. We had two problems with our room. We could not enter our assigned room as both keys did not work on the lock. We were assigned a different room, but it lacked a bathtub we had requested. The front desk called a locksmith, who said they had fixed the lock to the original room, which had a tub, but the front desk keys still would not work. We continued waiting in the new room for over an hour for the locksmith to return and to be moved. We were finally told that the lock to the original room could not be fixed and we would not be able to get the room we reserved. The front desk suggested I contact the manager, which I did, but never received a response. The hotel is convenient and a good value, but not sure I would stay here again after this experience.

Pretty standard for a Fairfield Inn. Bathroom was clean. Plenty of outlets in the room, though I wish there was better lighting. Staff was very friendly. Breakfast in the morning was okay. Location is right next to the highway entrance ramp, but the road noise was not noticeable.