Quality Inn Old Saybrook Westbrook

The room is OK. Clean neat - what one would expect from a Quality Inn. The heater seemed a bit ancient and took a couple hours to kick in, but otherwise I was happy with the room. Went down for breakfast at 8:30 and there was literally nothing there . Apparently there had been something at one time, but everything was wiped out. There wasn’t even yogurt in the empty fridge. I didn’t attempt the coffee and left to find the nearest Starbucks.

Worse hotel we have ever stayed in and I have pictures to prove it. Room was musty smelling, lamps were rusted, curtains had mold all over them, windows were moldy and dirty. We would of asked for a different room but other families with us already had because theirs were worse then ours! There for a wedding and to late to find better hotel.

We were greeted in a very friendly manner after a busy holiday weekend. We waited a short while for a room to be ready even though we arrived 1 1/2 hours after the time we said we would arrive (late afternoon). The whole hotel needs a much needed refresh. The room and bathroom were clean. The furniture was old and scuffed with age. The bed mattresses were a bit odd like a memory foam that was too soft. The carpets everywhere in the building look worn and stained beyond rehab. However, again, the staff was friendly and accommodating.

Sticky carpets, dirty windows, old bathrooms, scrambled that tasted like cardboard. Really friggin' noisy. Can't say enough bad things. plus I have a service dog and they charged me 75 bucks and they are not supposed. People at front desk in the evening rude. What S-hole!

My wife and I were guests at the hotel as it was near a family memorial service. Wanted to see the Olympics on Tv The tv in our room was only on Dish analog and the channels featuring the Games were not available, but their small lobby. Why was it available there and not in guest room?