Rodeway Inn Ontario Airport Mills

Very unhappy with the staff at this hotel. Besides the place being a dump. The guy working behind the desk needs to get a life. My wife and I tell them we have a service dog when we checked in. They asked my wife 2 more times is this service dog and me once. When I go to check out the guy asked again and as a service connected disabled veteran I was very offended. You want proof when I check in that's fine then you make a note for any other employees. I'm sure badgering someone about there disability could wind up in legal action.

Roadway Inn is a great place to stay, large rooms with plenty of space. The front desk is very nice. My issues are with housekeeping services, they were inconsistent and sometimes even rude. I asked for towels and service, and never got help.

If you've read some of the reviews below you'll realize this isn't the grandest of places -- especially if you want to sleep with train tracks right next door and heavy trains loudly going past. I had a negative experience with the owner, Nero, that just goes to show how elements of customer service or decency have gone out the window. I made a mistake and doublebooked this motel and another one for the same night. In fact, I wanted to stay at the other place the first night and then drive down here for the following night. It was my fault -- I was tired and booked the same night twice. The Choice booking system did not stop a duplicate reservation. I phoned Choice Motels to ask if I could do a deal: I was prepared to pay for the night I really wanted but, if I did that, could I swap the wrongly booked night for a subsequent (second) night if the place wasn't sold out? I wasn't planning to stay in this location an extra night, but if this could be arranged the hotel wouldn't lose any money -- just allocate a room that would have otherwise gone empty to replace the one I'd erroneously paid for -- and would gain the payment for the night I actually wanted! (so I would be staying two nights and paying two nights). Choice customer service found my request reasonable and phoned the motel for me, but they said the owner needed to be contacted. So I emailed him and got a negative response. It's true: he was entitled to keep the money for the night I erroneously booked and did not have to do anything, but he could have cooperated at no cost to himself while still having two nights revenue for the two nights stayed. The owner's cold attitude indicates a form of greed that is highly unattractive and makes a stay at his property even less desirable than indicated by many other reviewers below. I'd recommend staying elsewhere, especially the very nice Comfort Inn Suites Ontario, also part of Choice Hotels, and that I've found offers fantastically good service as well as a friendly customer-oriented environment.

Clean room with e extremely clean bathroom. Looked as though the room had flooded in the past. The walls were stained and in need of painting but it was clean and did not smell like it had flooded. Good price for the area.

Price for truckers could be better. Room is semi spacious, very outdated and dirty. Floor was filthy, bathroom had mold, towels smelled. The bed bowed in the middle, hard and very uncomfortable. I could hear the conversation from the people next door due to the walls being paper thin.