Renaissance Newport Beach Hotel

As a Marriott Ambassador Elite member who spends well over 125 nights a year in Marriott properties, I expect a certain standard of service, professionalism, and accountability. Unfortunately, my recent experience at the Renaissance Newport Beach Hotel was profoundly disappointing. While the hotel’s location is convenient and the room itself was comfortable, my stay was ultimately overshadowed by the theft of a Rolex watch. After realizing the item was missing shortly after checkout, I immediately contacted hotel management. I described exactly where the watch had been left — its specific positioning within a particular area of the room — to assist with recovery. Despite providing this detailed information, the response I received was completely inadequate and took nearly 24 hours to speak with management after calling and asking to speak with management multiple times. Rather than conducting a thorough investigation or offering meaningful assistance, management essentially accepted an employee’s simple denial — “I didn’t take it or find it” — and considered the matter closed. There was no escalation, no genuine investigation, and no demonstration of concern for a loyal guest who trusted the property with high-value personal belongings. Given my longstanding loyalty to the Marriott brand, I found the hotel’s lack of urgency and ownership to be completely unacceptable. Travelers should feel confident that their belongings are safe and that management will act responsibly if an issue arises. Sadly, that was not my experience here. While I would have liked to highlight the positives of my stay, the way this situation was handled leaves me unable to recommend the Renaissance Newport Beach Hotel — particularly for guests traveling with valuables. Marriott’s reputation is built on trust, and in this case, that trust was broken.

Spent 2 nights for work at the Renaissance Newport Beach with all of my colleagues and we were all very impressed. We come out here monthly and this will be the only place we stay in the Irvine area! Clean room and facilities, good food in the restaurant and unbeatable location. Sophia Bangle at the front desk and the whole dedicated and professional staff were amazing!

Usually my "go to" hotel when i go to Newport! This hotel offers it all! Outstanding service, great rooms, nice pool area, great dining, excellent location...and all for a very fair pricing. Special shout out to Alfred, Sophia and Monica for the personal service and follow up given. Really appreciate all you did for my stay.

Stayed one night and is conveniently located near John Wayne airport. Check in was smooth with a friendly staff. Hotel and room were clean. Only thing I noticed in bathroom is a few pieces of the flooring was buckling around toilet and shower probably due to moisture and water. Maintenance should have been aware of this prior and fixed promptly. Bed was comfortable, however, wish it had a thicker comforter. There is a $40+ parking fee for self parking and valet so keep that in mind.

The hotel staff was rude and dismissive and I'm a lifetime Platinum at Marriott. More important, the place was dirty and not maintained. I had a roach in my room so that didn't help. Room service staff was very nice but the food was terrible. It's basically an expensive dive.