Diamond Riviera Beach and Spa Resort 1bd

We booked a room for a Saturday night stay due to my wifes company Christmas party in the area. The room was nice enough upon arrival, although it was a strange set up with a living room/kitchen area as well as a bathroom with a sink, tub, and toilet. However there was also a sink in the bedroom, which I thought was a little strange but no big deal, or so I thought. We were woken up at 3 am by the sound of dripping water. Upon flipping on the light we discovered that the sink in the bedroom had backed up apparently because water was gushing up from the sink onto the counter top and spilling out onto the floor. This was not a little water this was a full on flood in our bedroom. All items we had on the counter (wifes make up, travel bag etc,) were completely soaked as well as any items that were on the floor (shoes, suitcase etc.) were also completely soaked. The water continued overflowing for another 10 minutes as we were on the phone with the front desk trying to explain to them what was happening. It finally did stop and we were too tired to pack up all our items to move to another room at 3:30 am, so we decided to stay in the flooded room. We spoke to front desk manager in the morning and explained what happened after several minutes of back and forth they finally agreed to refund our stay. Unfortunately it has been 3 weeks and we still have not had our credit card refunded. I am being told now that it will be another 30 days before we will receive a refund check in the mail. I certainly undertsand plumbing issues that perhaps had something to do with the construction going on at the hotel (that we were not made aware of prior to booking) but what I don't understand is the Hilton "policy" ? that they only send refund checks and will not credit back to the card that we booked to hotel with and that they charged. It's 2025 for crying out loud why is Hilton stuck in the stone age of writing a check. Yes I understand that maybe that the hotel is separate and independantly owned, but come on update your policy. Hilton customer service has been extremely subpar both at this specific hotel and at the corporate location for Hilton Honors- great way to treat your customers-- exacerbate the horrible stay we had by not refunding our credit card and instead making us wait more than a month .. still waiting for a check in the mail.

Double check cleaning besides the tub being dirty everything was awesome employees were very helpful and professional

Charming resort close to all the amenities of town, but away from the noise and traffic. Short drive to beaches, restaurants, marina, and the expressway. Lots to do in the area. Good friendly service from staff. Nice for a get-a-way.

I love returning to this beach location. The beaches vary from rocky with high surf and noisy waves to calm harbors with still, baby safe pools. You can choose high cliff views or walk down to the water.

Clean - nice staff - good location to nearby entertainment (e.g. Dana Point Harbor and the Mission) - good pool and hot-tub with lots of other amenities (e.g. gym, pool tables, ping-pong, game room)