Sleep Inn & Suites Tempe ASU Campus

They took my deposit for supposedly "destroying" towels. First of all towels are generally a wear item and wear out over time plus we had to use them to wipe up the floor after a shower as no bath mat was provided. We figured better to dry the floor than let it get damaged. Then the only way to find out why they kept my deposit was to reach out to customer service and they took a month to get back to me to let me know why they were keeping my 100 dollar deposit. I wont be staying here again. If you stay here maybe bring your own towel to save losing your deposit. Seeing at least one other review showing this is not a unique experience.

Pros: pretty close to campus. Room was clean. Free parking, breakfast. The housekeeper who was there when we arrived was the most friendly, helpful person, she was wonderful! Cons: check in was a circus, never cleaned our room (never was told we had to ask to have our room cleaned, and there was no signage saying that). We arrived early, and asked if we could check in early, but we're told no, which I understand. This was 10am on Sat Oct.28th. Gal at front desk said come back at 2, might be able to get you in early. We did, she said no, so we just waited in the lobby. At 10 to 3, we said, hey, can we check in now? Nope. Proceeded to tell us that there was a shift change at 3, so we might have to wait 10-15 minutes to check in. The lobby was full of people when the new shift person got there. I guess I might not be so annoyed had the first shift gal not been talking on her phone and then listening to tik toks loudly while we were waiting. Just felt like she didn't want to do much other than answer the phone.

I was super impressed with this hotel. The staff was very friendly and accommodating. The location was great in relation to campus. There were many food options nearby, within walking distance. The only downfall was the sitting area by the pool, it's really small.

GREAT VALUE! Everything I'm looking for as a solo traveler: Friendly staff, clean room and bathroom, good bed. I've stayed here three times in the past 30 days. The highlight is Cynthia, the lady who oversees the breakfast. You can count on a sunny greeting from her. Very nice breakfast! Cynthia keeps everything in order and treats you like family.

I needed to bring my elderly parents from Las Vegas to Scottsdale for a medical visit. Alfredo the GM assisted us upon arriving. Staff was very helpful. Hotel was very clean. Breakfast was warm. Area felt very safe and had a lot of dining options close by. Will book this hotel for our next appointments