Best Western Plus Surprise Phoenix NW

The room looked fine at first glance. Getting ready for bed I realized there was no shower curtain on the tub/ shower. Also, there are no BATH towels. Got that sorted out (kind of) by transferring us across hallway to a room for disability problems-- tiny bed..not a King like we paid for. Next morning shower curtain up. No bath towels yet. No one available to bring them to us. Husband went to desk and got them. We booked 4 nights. Never had any housekeeping at all all . morning of day 4,I saw a housekeeping girl in elevator and asked her please give us fresh towels and empty trash..tidy up bathroom. It's Spring training for baseball and crowded everywhere. Our Mgr. she said she couldn't get anyone to work. Never again. Even a call to customer service offered nothing. Never use it again. Breakfast was good..but guess what? I couldn't get out of bathroom for almost an hour. That ended our stay. WOW!!!

Comfortable bed. Nice pool. Great rotating breakfast selection. Good location for spring training game. A bit difficult to get to hotel. Ok customer service. Requested room service but maid only took dirty towels and did not leave new sets. Front desk seemed annoyed they had to bring towels to us. Ridiculous $25 early check in fee when our room was ready.

THANK YOU, BEST WESTERN PLUS SURPRISE PHOENIX, ARIZONA 85374 I WISH TO THANK ALL OF YOUR STAFF FOR A MOST MEMORABLE PLEASANT HELPFULL VERY IMPRESSIVE STAY. AS YOU KNOW, MY HOME HERE IN SURPRI IS IN A RENNOVATION STATE WHICH EXPLAINES MY EXTENDED STAY AT YOUR HOTEL. I ARRIVED IN THE EVENING FOR A LATE CHECK IN. MY STAY GOT OFF TO A GOOD START WITH THE HELP OF CONNER, THE DESK CLERK, HE PLEASANTLY TOOK MY BAGGAGE UP TO MY HOTEL ROOM, UNLOADED AND PLACED THEM WHERE I ASKED HIM TO, WHICH GOT ME OFF TO A GOOD START. A FTER HE LEFT, I SPOTTED A NOTE BY YULIA THE HOUSEKEEPER WHICH STATED BASICALLY THAT THE ROOM WAS ATTENED TO WITH SPECIAL CARE JUST FOR ME AND INDEED IT HAD. IM PARTICULAR, I IMMEDIATELY TOOK A GLOVE AND A LYSOL WIPE AND WIPED AROUND THE FRONT OF THE TOILET AND IT WAS TOTALLY CLEAN AND UNSTAINED. I TOOK A COUPLE OF TISSUES ANDWIPED THE DRESSER NIGHTSTANDS LAMPS AND TELEVISION AND THEY WERE TOTALLY CLEAN. WELL ALRIGHT THEN COLOR ME HAPPY. THEN I CHECKED OUT MY BED, TURNED IT DOWN 3/4 OF THE WAY PUT A FLASHLIGHT ON IT AND I DIDNNT SEE ANYTHING BUT A CLEAN WHITE SHEET. HOT HOOVER DAMN, I T WAS A LONG DAY AND I WAS MORE THAN READY TO GET A GOOD NIGHT'S SLEEP AND I DID. LORALI THE BREAKFAST HOSTESS GREETED ME GOOD MORNING AND SAID HELP MYSELF AND I DID, TWICE THAT IS, FLUFFY EGGS, BACON, BISCUITS, ORANGE JUICE, OH THESE LITTLE CUBED AND BROWN POTATO BITES, MM MM GOOD AND MY CAFE MOCHA. MAN, OH MAN THATS THE WAY TO START A DAY AND WITH LORALI TELLING YOU TO HAVE A GOOD DAY, I COULDN'T HELP BUT HAVE ONE. SHE IS A GREAT HOSTESS, FOOD IS GOOD, SHE HAS GREAT PRESENTATION AND LORALI IS ALWAYS PLEASANT TO EVERYBODY. SHE ALSO BAKES FRESH COOKIE TOO; THEY ARE TO DIE FOR. SHE IS A GREAT ASSET TO YOUR HOTEL BE SURE AND GIVE HER A CHRISTMAS BONUS. APPRECIATION IS A BIG THING, WHEN I LKE SOMETHING, I HAVE A BIG MOUTH, I SPREAD THE WORD. YOUR WHOLE STAFF IS REALLY GREAT I FOUND, CYNTHIA, APRIL, LO LO , STEPHANIE, , CRYSTAL AND YULI ALL PLEASANT HELPFULL AND WILLING TO GO THE EXTRA MILE WHETHER IT WAS THEIR JOB OR NOT. AS I SAID WHEN I LIKE SOMEONE OR SOMETHING, I HAVE A BIG MOUTH. I WANT TO MENTION A FEW PEOPLE AND THING IN PARTICULAR. YOU HAVE A YOUNG MAN NAMED JOSEPH WORKING FOR YOU, THIS MAN KNOWS HOW TO HUSSLE, AND IM NOT TALKING ABOUT THE DANCE EITHER, HE IS ALWAYS ON THE MOVE DOING SOMETHING, KEEPING THE PLACE CLEAN, INCLUDING AIR CONDITIONERS PANELS AND THE VENTS, I COULDN'T BELIEVE WHAT I WAS SEEING HIM DO. HE KEEPS THE PLANTS WATERED, THE SIDEWALKS CLEAN, THE OUTSIDE CLEAN AS WELL. HE IS ONE OF THE KEY PEOPLE AT YOUR HOTEL, BECAUSE HE IS YOUR IMAGE, HE SHOWS YOUR GUESTS WHAT THEY CAN EXPECT BEHIND YOUR FRONT DOOR. IF I HAD A BUSINESS AND IF I WAS NOT AN ETHICAL PERSON, I WOULD STEAL HIM AWAY FROM YOU AND HAVE HIM COME WORK FOR ME. NOW THAT GUY IS CONSCIENOUS AND HE HAS SOME KIND OF WORK ETHICS. IF I WERE THE OWNER OF BEST WESTERN PLUS SURPRISE, ARIZONA, I WOULD DO EVEYTHING POSSIBLE TO KEEP HIM HAPPY, BECAUSE YOU DON'T SEE MANY WORKERS LIKE HIM AROUND THESE DAYS. I WANT TO BRING UP YOUR HOUSEKEEPER YULIA AGAIN. I NEEDED TO SWITCH ROOMS ONE DAY, BUT UNKNOWING TO ME, I LEFT SOMETHING IN THE OLD ROOM. I SUDDENLY THERE IS A KNOCK AT THE DOOR AND IT WAS YULIA, WITH SOMETHING OF GREAT VALUE TO M. I HAD IT IN ONE OF YOUR WATER GLASSES WITH A NAMPKIN INIT AND HERE SHE WAS RETURNING IT. I GAVE HER A TOKEN OF MY APPRECIATION, WHICH SHE DID'T WANT TOTAKE BUT I INSISTED TWICE THAT SHE DID. YULIA IS AS HONEST AS THE DAY IS LONG AS THEY SAY. LAST BUT NOT LEAST IS YOUR HOTEL MANGER, CRYSTAL, **YOU GOT THE RIGHT LADY TO RUN YOUR HOTE, FOR SURE**. SHE IS A PEOPLE PERSON AND YOU CAN TELL SHE HAS EXPERIENCE, BECAUSE IT SHOWS IN HER FACE AND THE WAY SHE INTERACTS WITH YOUR GUESTS AND THE STAFF EMPLOYEES. THERE HAS BEEN A COUPLE OF THINGS I WITNESSED WHILE RELAXING IN THE LOBBY, SOMEONE WAS TRYING TO PULL THE WOOL OVER HER HEAD. SHE LISTENED TO THEM CAREFULLY, PAUSED AND SPOKE ACCORDINGLY AND THAT WAS THAT. SHE CORRECTED ONE OF THE STAFF ONE DAY, SHE EXPLAINED HERSELF CALMLY BUT FIRMLY AND THAT TOOK CARE OF THAT. IM A RETIRED, THANK GOD BUSINESS AND PROFESSIONAL CARRER WOMEN WHO AMONG OTHER THINGS OWNED MY OWN BUSINESS AND HAVE BEEN A BUSINESS CONSULTANT TO BOOT. THAT ACCOUNTS FOR MY BEING SO OBSERVANT AND SO APPRECIATIVE OF PEOPLE. I HAVE ONE LAST CHAPTER TO WRITE AND FROM THIS REVIEW IT APPEARS I HAVE ALREADY STARTED IT. BUT WHEN IM IMPRESSED, I HAVE A BIG MOUTH, IM NOT EASILY IMPRESSED THESE DAYS. BUT I WAS IMPRESSED WITH YOUR HOTEL AND IT IS DIRECTLY BECAUSE OF YOUR MANAGER CRYSTAL AND THE PEOPLE YOU HAVE ON YOUR STAFF. CRYSTAL HAS A GOOD REPORE WITH THEM. IM A RETIRED BUSINESS CONSULTANT CAROL E.

We found everything in good condition and working. This is our second stay at this facility, and we will return again if we need to be in the area. The front desk personnel were friendly and helpful plus the place looked clean and tidy, except for the pool area could use a little clean up.

Rude manager.should not be working with customers. Fire in the kitchen elevator doesn't work. Room keys don't work. After explaining my concerns to the manager Monique the basic lyrics told me oh well. You have a room don't you? Unacceptable