W Scottsdale

Pay attention to the bad reviews-they are accurate. I didn’t and paid the price (literally). Shalissa at the front desk was the absolute rudest person I’ve ever encountered. She needs a new job! She ruined my whole trip when I checked in. She was mean and rude to me. They don’t even care if you’re a Premium Elite Marriott member so don’t bother. My room was on the second floor. Pretty sure she did that on purpose because I asked for a quiet room. Instead she put me in the loudest right by the pool party! If you like to party and drink alcohol till wee hours of the morning, this is hotel for you. If you’re in Scottsdale for business, find another place to stay. It’s all about the club, party atmosphere here. My room was dirty (see photos). I will never stay here again! I will say on a positive note-Tre at the Valet was wonderful. Super nice and accommodating

Destiny was amazing, had an inviting smile & encouraging enthusiasm. She came by & greeted my sister & i, gave us delicious food recommendations & had an overall positive attitude. Destiny & Ryan are definitely an unstoppable unit!!!!!!!

Last month when I came to town I stayed at the Biltmore and it was one of the best hotel experiences I ever had. This month the rooms everywhere were so high and the Biltmore was too high. I booked the W Scottsdale thinking it would be a great alternative. Polar opposite! One of the worst hotel express I have ever had. Room was wired basement style room with a view of the brick wall. The toilet was literally 3 feet from the bed (I measured) AC broke first night. The bar CO2 tanks were not operational so the ginger ale was flat but I still got charged $56 for a Whiskey and ginger ale that I forced down. The fire alarm which is so load with flashing lights went off three times during the day while I was trying to catch up on some rest. I asked for maid service and was ignored. What happen to the W? Never again! I would up checking out 2 days early because it was just too uncomfortable. The front desk said that I book the cheapest category room which I believe was $662 the first night so there was nothing they could do. Unacceptable

Monty and Tre and the whole team were the best. Provided quick service and great recommendations when I was not familiar with the area. They were good about remembering my name too! Hope to see them there again on my next trip to Scottsdale, Arizona

Monty was so amazing and helpful. He immediately stepped in to assist us as we had about 7 bags to fit in our car and he did it all!!! Definitely suggest the Westin as well as Monty! They are very accommodating and willing to assist with anything that you need.