Fairfield Inn & Suites by Marriott Montgomery Airport South

Fairfield Inn & Suites Montgomery Airport South - Montgomery, AL Stay Dates: December 27, 2024 - January 1, 2025 Room Type: King Room Overall Rating: ⭐⭐☆☆☆ (2/5) Pros: The hotel was clean, with visibly hardworking and diligent housekeeping staff. Check-in and check-out were smooth processes. Cons: Front-Desk Staff: The front-desk team displayed an alarming lack of professionalism and attentiveness throughout my stay. During one interaction, I waited as the receptionist handled a phone call, disappeared to the office, and finally turned her attention to me—only to be distracted by incoming staff. The complete disregard for guest needs was frustrating and unprofessional. Their dismissive attitude suggested complacency and an absence of accountability. Instead of addressing issues or providing solutions, they pushed responsibilities onto other staff members, adding to the sense that guests were an inconvenience rather than a priority. Breakfast Service: Breakfast staff were equally indifferent. The toaster broke before my arrival and was not replaced during my stay. Guests were curtly informed it would take a week to receive a replacement and were offered the unhelpful suggestion of microwaving bagels—a clear demonstration of their lack of interest in providing a positive experience. The food options were uninspired, consisting mostly of cereal, instant oatmeal, and a limited selection of lukewarm prepared items. The overall attitude of the breakfast staff made what should have been a pleasant start to the day an exercise in patience. Housekeeping Service: During my 6-night stay, my room did not receive housekeeping once. While I understand limited resources, no communication was provided about this policy, leaving me to discover it only after seeking fresh towels. The front desk showed no initiative in resolving this issue, forcing me to rely on the exceptional goodwill of the housekeeping staff themselves. Room Quality: The room was functional but showed signs of neglect. The shower never reached a comfortable temperature, and the sink faucet required precise adjustment to stop dripping. These seemingly minor issues compounded the impression of a poorly managed property. Value for Money: For the price paid, the lack of service and pervasive staff indifference were unacceptable. The physical property was adequate, but the experience was overshadowed by the dismissive attitude of key staff members. Suggestions for Improvement: - Front Desk Training: Urgently address the dismissive and complacent behavior of front-desk staff. Guests should feel valued, not ignored. - Breakfast Service: Ensure a backup toaster is available for such situations. Retrain breakfast staff on handling guest concerns with more tact and creativity. - Housekeeping Policy: Be transparent about limited housekeeping services at check-in, and provide clear instructions on how to request service. - Maintenance: Address basic room maintenance issues promptly to prevent them from becoming sources of frustration for guests. Final Thoughts: The housekeeping team, despite being overburdened and under-supported, were the only staff who demonstrated care for their work and guests. Unfortunately, their efforts were overshadowed by the indifferent attitudes of the front-desk and breakfast staff, leaving a sour impression of the overall experience. This hotel has potential but requires significant management intervention to address systemic issues and improve the guest experience.

BEWARE!!! This hotel erroneously charged my room a smoking fee. After contacting the manager numerous times and contacting the Marriott corporate number, I still have yet to hear back and receive the $250 back on my credit. Stay somewhere else if you can!

Nice hotel in good location. The highway is near and you sometimes hear the cars. The room was decently clean. The mattress was okay, a bit too soft. Breakfast offered the usual selection of items, hot waffles but no cooked oatmeal. Second stay here and would come back.

This is a newly renovated hotel and it’s very nice. The rooms are big, and very clean. The person who greeted us at the front desk was exceptionally friendly! Breakfast was good. There are fast food restaurants within walking distance, but the hidden gem is the Magnolia Grill & Bar in the Holiday Inn Express two hotels down. They have a small menu, but the food is excellent and the margarita I had was perfect. The hotel was in a safe area and very quiet. Highly recommend !

We stopped overnight on our way south, and the hotel was well located for that. We got an upgrade to a suite room, which was nice and spacious. Breakfast wasn't the best we've had, items were not refilled enough, and there were no teabags available. When I asked, they literally found just one in the messy cupboard below, not the best look.