Delta Hotels by Marriott Mount Pleasant

I originally booked a room for 2 nights. I then canceled and changed it to one night. I have proof of this from a confirmation email. They charged me for 2 nights and when I called they acknowledged the mistake and said they would refund it. I had to call several times to get the refund, and then the last time (over a month later) the GM said he was refunding anything and to dispute the charge if I wanted my money back. HORRIBLE CUSTOMER SERVICE!!!

Service was amazing from everyone who worked at the front desk, to housekeeping. Checked-in with Kash, who really fun to talk to. Everyone was so nice, helpful and accommodating. We had to stay an extra night when our flight got cancelled and they put us up in the same room and were really awesome about everything. Rooms were clean and the view of the lake was great. Would 100% stay again.

This hotel had everything we needed for a great stay. The rooms were clean and comfortable. The pool was also lovely. KASH at the front desk was incredibly helpful and made sure we were comfortable throughout our stay. I highly recommend this hotel to anyone visiting the area.

Customer service skills are a the least minimum. My room was cleaned but not replenished of the basics. Towels, coffee, etc. Asked at 9am for someone to bring up what was missing to shower, and they said we have no one. So, standing on the phone nude. Needing to rush out for a meeting no towel! Good job, In the US we help our staff that has missed something recover with minimum impact to the client as managers, not sure what they do in your country. Will shorten my stay today for several weeks to two days. Business is business.

The AC did not work so it was a warm night trying to sleep. We should have reported it earlier to possibly move rooms. Otherwise, a nice place to stay. Watch what "package" you book. Our daughter had breakfast included and we did not. Only a few gluten free items but that's fairly common.