Home2 Suites by Hilton Portland Airport

Room was pretty clean! Maybe double check cleaning the shower since ours could’ve been a little cleaner. Great breakfast! Shuttles to the airport run every hour. So, let them know ahead of time. The shuttle was quick, spacious, and great to save money on a ride to the airport.

Never stayed at Home 2 Suites. Never again. Room carpet was filthy. Everything seemed dated or cheap. Towels were super thin. Breakfast was cheap, waffle marker didn’t work, toaster didn’t work right. Location was close to the airport, that was the only plus.

We stayed at Home2 Suite in PA that was immaculate and amazing. We expected the same standard would be found here. Nope!! We literally walked in and out of here! This one shouldn't even be called a Hilton properly. It's shameful. This hotel property is absolutely disgusting! Forget for a moment you are listening to planes nonstop and that the windows and walls are thin as paper. The icing on the cake is the assortment of broken furniture sitting in the hallway outside of the elevator ....which leads into the hallway (we were on the 3rd floor) which smells like someone used up a case of Febreze rather than actually cleaned anything. Immediately triggered a migraine for me. It was horrible. And how do I know nothing is clean? Because when I walked into our room it was obvious. The shower had mold around the soap dish. Mold. The air conditioning vent rattled SO loudly that it actually took over the sound of the planes taking off. There was no way my family could have stayed in this room and actually slept. When we nicely brought up the extremely loud rattling air conditioner (didn't even mention the mold or smell in the hallway) to the front desk asking if someone could please fix it, the person at the front desk laughed at my husband. Literally laughed at him. Horrible customer service. We refused to stay here, and the found another (very clean and quiet, I may add!) hotel to stay at. This place is a total dump. Besides the large size of the room, there is nothing else the place has going for them. Check out Homewood Suites by Hilton in Scarborough instead.

Overall it's an OK property. Staff there were very helpful. My main issue was their breakfast. I don't expect too much nowadays for free breakfast, but this hotel probably can compete the worst breakfast. Not much variety, all tasted bad. I went out side for breakfast after first day.

After several airline delays my husband and I finally made it to Portland. We appreciated the airport shuttle and the ease of checking in on our phone. Exhausted we got to our room to sleep. After turning down the blankets we discovered several long black hairs (neither of us have black hair) and small, curly black hairs (I’ll let you guess what kind of hair this is). Too tired to move rooms, we stripped the bed of the dirty bedding and used the bedding meant for the pull out bed. There was complimentary breakfast the next morning, but you get what you pay for (or don’t). Upon check out we told the front desk staff about the dirty linens who seemed more embarrassed than apologetic. I also took Hiltons review and a sales manager reached out to me letting me know, “ We are sharing your feedback with our housekeeping team to ensure that this does not happen again in the future. ” And offered me a whole 5k points ( just for reference a room is around 60k points or more). I wouldn’t stay here again. Spend the extra money and stay somewhere clean.